Deceptive Practises

One star is to much, I am thoroughly dissatisfied with the service at this establishment. Initially, Ronel, a sales advisor, seemed eager to assist me in finding a car. Despite the distance from Cape Town's northern suburbs, where I reside, I trusted her guidance. As the deal progressed, I consistently asked Ronel for images of the agreed-upon car, which she claimed was currently unavailable for a roadworthy check.

It was only after I secured insurance for the vehicle that Ronel sent me images, which shockingly revealed a completely different model to the one that she had sold me. While the establishment correctly listed the car type, the misleading images Ronel provided led me to agree to a deal for a different model. As a consumer who isn't a car enthusiast, I re**** on the information she provided, and the cars appeared identical to me. The revelation of a different model through the images was unexpected and unsettling.

When I confronted Ronel about this discrepancy, her demeanor abruptly changed, showing no remorse. Moreover, the establishment refused to reimburse me for the insurance or acknowledge their mistake. Despite informing them about the insurance coverage, they made no effort to rectify the situation. It's disheartening that they wouldn't honor their commitment or take responsibility for the misinformation.

I want to caution others about the poor after-sale service and lack of accountability at this establishment. Proceed with caution, as their promises may not align with their actions, especially for those who, like me, rely on the information provided due to a lack of expertise in car models. The revelation of a different model through the images further underscores the misleading nature of their communication.