MW
Marc W
Active since Apr 2019
3
Reviews
0
Industries
Reviews
3 reviews19 months ago
Heartless Treatment in Our Time of Grief
I want to add my voice to my brother’s review dated 02 Oct 2024 at 08:40 Patrick W and express the sheer disgust and heartbreak we’ve experienced with Nedbank during this time. It is hard enough dealing with the loss of our father, but the way we have been treated in trying to resolve this issue is appalling. This is a funeral policy—designed specifically for moments like these, when families need help the most. Yet, instead of support, we are being met with constant roadblocks and indifference. Our mother, my father’s lawful spouse, should clearly be the one to claim. Instead, we are being told to navigate the courts, dragging out this painful process even longer. Why should grieving families, already emotionally shattered, be forced into unnecessary legal complications to claim what is rightfully theirs? This isn’t just poor service—it’s a complete lack of human decency. Nedbank’s refusal to assist, even with clear legal proof in hand, is beyond unacceptable. It feels as though they’ve taken money from my father for years under false pretenses, only to abandon us when we need help the most. The emotional and financial toll this is taking on our family is immense, and frankly, Nedbank’s behavior is disgraceful.
0 replies
27 months ago
Deceptive Practises
One star is to much, I am thoroughly dissatisfied with the service at this establishment. Initially, Ronel, a sales advisor, seemed eager to assist me in finding a car. Despite the distance from Cape Town's northern suburbs, where I reside, I trusted her guidance. As the deal progressed, I consistently asked Ronel for images of the agreed-upon car, which she claimed was currently unavailable for a roadworthy check. It was only after I secured insurance for the vehicle that Ronel sent me images, which shockingly revealed a completely different model to the one that she had sold me. While the establishment correctly listed the car type, the misleading images Ronel provided led me to agree to a deal for a different model. As a consumer who isn't a car enthusiast, I re**** on the information she provided, and the cars appeared identical to me. The revelation of a different model through the images was unexpected and unsettling. When I confronted Ronel about this discrepancy, her demeanor abruptly changed, showing no remorse. Moreover, the establishment refused to reimburse me for the insurance or acknowledge their mistake. Despite informing them about the insurance coverage, they made no effort to rectify the situation. It's disheartening that they wouldn't honor their commitment or take responsibility for the misinformation. I want to caution others about the poor after-sale service and lack of accountability at this establishment. Proceed with caution, as their promises may not align with their actions, especially for those who, like me, rely on the information provided due to a lack of expertise in car models. The revelation of a different model through the images further underscores the misleading nature of their communication.
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48 months ago
Appalling Develvery time not adhering to the consumer protection act
I am very disappointed in checkers sixty60 on Friday 13 May I placed an order on their app timeously to suit my plans (it is why we order isn't it) the driver came 2hrs30min late at this time checkers had already hidden behind a WhatsApp message (a call would of been more appropriate) There promise is that you will get your order in 60 minutes they did not adhere to this promise I lay a compliment with no resolve. I called in and spoke to a Busi who could not resolve and said she was going to talk to a manager who said they couldn't do anything they are not responsible for late orders and had sent me a WhatsApp how pathetic. When asked to escalate the complaints they did not adhere to the consumer protection act by following up with ombudsman details. How do we as consumers protect ourselves from a promise not kept? How do I escalate this further?
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Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)