If you want your bike to fall apart use West Rand Cycles/Specialized Concept Store

I nearly had a big crash, due to West Rand Cycles not doing their due diligence whilst assessing and cleaning my bottom bracket. I took it in for a sound in the BB. When I collected it, they mentioned they had cleaned it, nothing else was wrong.

The next day I went for a ride, 10km in, my front bottom ring had come off and gotten stuck. I had to stop, luckily I had just completed a downhill and the road had started leveling out. The ring that normally has 4 crews, only had I loose *****. The ring has damaged my frame and sc****d a chunk out of my BB area. I took it back requesting a carbon fix, but they took the cheap way and just used epoxy to filled the gap. I requested a guarantee/warranty of the work as they did not fix it properly with a carbon repair. This was agreed upon by West Rand Cycles on Whatsapp. To this day I have still not received a proper guarantee/warranty on the workmanship.

On top of this, I did 2 Retul set ups with them on my MTB and Road bikes. Firstly the digital foot and sit bone measurement system was not working. So it ended up being measured manually. It took them over a month and a bit to send me the assessment on mail, but I without the bike set up Zin. I have no idea what my bike measurements are. In the past I have had many bicycles set ups and always left with something in my inbox regarding how my bike was set up.

I have emailed and message them, with no response. Is this how Specialized concept stores are treating customers these days? Or is this Eben Venter the owners way?