Policy is more important than People!!!

I want to express my utmost disappointment in the service I have received from Western National and their client's broker GVS Brokers. My complaint is regarding my third party claim after their client drove into the back of my Bakkie while I was stopping at a stop sign.

First of all the broker of GVS Brokers called me and said I should not talk to the client anymore because then the insurance will not help me. He continuesly tried to convince me to claim from my insurance because it will not take that long. He also told me that according to new legislation there is a possibility that his client can not be held accountable for the collision, so it is better to claim from my insurance. From Western National the service was slow. I had to submit a bunch of documents, photos, letter from my insurance and quotes. I submitted all very quick. Then I had to call the whole time to get feedback. They want to settle with underpay the quote. My biggest problem is that they don't care about your situation. My Bakkie is MY ONLY FORM OF TRANSPORTATION! The quote I submitted included car rental because I need a vehicle when my Bakkie will be repaired. I explained my crisis to Western National, but all they said it is not in their policy to cover car rental and also the broker of GVS Brokers just said it is not in the policy they don't supply car rental. So they don't care that I don't have any other means of transport to go to work and also to take my 2 boys to school and pick them up in the afternoon. According to their policy it is my problem to get me to work and my boys to school and back! So their client is sorted already and I am still fighting for almost 3 months to get helped! He drove into me but now I am lesser off than the client! They don't care about someone like me that Wil be sitting without transport, they just want to settle with the least amount to quiet you down and I have to cope because it is policy! Western National is there to make money out of people and hide behind policies. Rating is 1 star because I can't give zero! Stay away!