WU
Western Union
Claimed Business
WU
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
1357h 46mReply Time
0 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 1357 hours 46 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
1357h 46m
NPS Score
0
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 1357 hours 46 min
Review Distribution
1.3|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(25%)
1(75%)
5(0%)
4(0%)
3(0%)
2(25%)
1(75%)
Frequently Asked Questions About Western Union
Western Union has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 1357 hours 46 min. Hellopeter has tracked Western Union across 147 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJC
John-Paul Camhee
1 reviews | Active since Jan 2020
5 Feb 2026, 13:26
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.
Helpful (0)
|Replies (0)JC
John-Paul Camhee
1 reviews | Active since Jan 2020
5 Feb 2026, 13:26
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.
0
Replies (0)NZ
Nhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 12:05
Tribalism and attitude
Went to exchange money at western union in century city canal walk and was met with attitude and tribalism from a lady who says her name is Yonela , if that is even her real name. She said she would not change my money the first time because why can’t I do it at my bank, second time she took the money then said she will not give money to anyone who is not from Cape Town and she can be reported all we want , she doesn’t care she will get paid anyway after providing proof of travel, proof of residence, passport and bank statement as her requested by her.
Helpful (0)
|Replies (0)NZ
Nhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 12:05
Tribalism and attitude
Went to exchange money at western union in century city canal walk and was met with attitude and tribalism from a lady who says her name is Yonela , if that is even her real name. She said she would not change my money the first time because why can’t I do it at my bank, second time she took the money then said she will not give money to anyone who is not from Cape Town and she can be reported all we want , she doesn’t care she will get paid anyway after providing proof of travel, proof of residence, passport and bank statement as her requested by her.
0
Replies (0)SG
YR
Yvonne R
1 reviews | Active since Jan 2020
8 Jul 2025, 09:24
Nedbank -western union
I sent money with Nedbank via Western Union on the 6th of June, the recipient couldn't receive the payment. I don't understand why, I asked for reversal but Nedbank said it will be in my account after 30 days, it's the 8th today an still nothing. I sent an email to Western Union sometime last month but it seems like everyone is just quiet. I just want the reversal of my money.
Helpful (0)
|Replies (0)YR
Yvonne R
1 reviews | Active since Jan 2020
8 Jul 2025, 09:24
Nedbank -western union
I sent money with Nedbank via Western Union on the 6th of June, the recipient couldn't receive the payment. I don't understand why, I asked for reversal but Nedbank said it will be in my account after 30 days, it's the 8th today an still nothing. I sent an email to Western Union sometime last month but it seems like everyone is just quiet. I just want the reversal of my money.
0
Replies (0)mM
malon M
1 reviews | Active since Jan 2020
10 Feb 2025, 12:18
Mr erib jack who came to my aid and recover my money from **** I highly recommend reaching out to him Via mail Eribio 07 at g mail com for assistance
don't trust western union with your money. I lost 20,000 usd to this **** platform . I report them to a funds recovery expert named Mr erib jack who came to my aid and recover my money from **** I highly recommend reaching out to him Via mail Eribio 07 at g mail com for assistance
Helpful (0)
|Replies (0)mM
malon M
1 reviews | Active since Jan 2020
10 Feb 2025, 12:18
Mr erib jack who came to my aid and recover my money from **** I highly recommend reaching out to him Via mail Eribio 07 at g mail com for assistance
don't trust western union with your money. I lost 20,000 usd to this **** platform . I report them to a funds recovery expert named Mr erib jack who came to my aid and recover my money from **** I highly recommend reaching out to him Via mail Eribio 07 at g mail com for assistance
0
Replies (0)BN
Brian N
1 reviews | Active since Jan 2020
21 Aug 2024, 12:48
Forex Factory College (Pty) Ltd
<#> Capitec: 510926089 95368e9137578d3177eed15681160ea077c7 ……………………………………………………………………………..pB8CSXx0+DY https://wpmepcnl8h14.wordpress.com/2024/08/06/capitec-510926089-95368e9137578d3177eed15681160ea077c7/
Helpful (0)
|Replies (0)BN
Brian N
1 reviews | Active since Jan 2020
21 Aug 2024, 12:48
Forex Factory College (Pty) Ltd
<#> Capitec: 510926089 95368e9137578d3177eed15681160ea077c7 ……………………………………………………………………………..pB8CSXx0+DY https://wpmepcnl8h14.wordpress.com/2024/08/06/capitec-510926089-95368e9137578d3177eed15681160ea077c7/
0
Replies (0)VN
Victor N
1 reviews | Active since Jan 2020
17 Apr 2024, 08:03
*******
My experience with Western Union at the Waterfront in Cape Town was extremely disappointing. Despite the presence of two Western Union offices within close proximity, I encountered numerous obstacles that made the process incredibly frustrating. Upon my initial visit, I was informed by customer service personnel that my name had been entered incorrectly, resulting in a delay in receiving the funds sent from Central Africa for urgent matters. Subsequent attempts to rectify the situation were met with further challenges, including issues with scanning my local ID and providing proof of residence that met their requirements. Despite my efforts to comply with their requests, I was repeatedly asked to return on multiple occasions due to faulty machines and documentation issues. After three days of persistent effort and growing frustration, I decided to seek assistance from another Western Union branch nearby. To my relief, I was able to quickly and efficiently receive the funds I urgently needed in less than five minutes. However, my disappointment with the service provided at the Waterfront branch persisted, prompting me to seek out the branch manager to express my concerns. Unfortunately, my attempt to address the issue was met with further frustration when I received an automated message informing me that the manager was on leave. To compound matters, my recent visit to the Waterfront branch left me empty-handed once again, as I was informed that the funds had not been available for more than two days. This ongoing pattern of incompetence and lack of accountability has left me deeply dissatisfied with Western Union as a company. It is clear to me that Western Union's staff at the Waterfront branch lack the necessary emotional intelligence and professionalism to handle customer inquiries and concerns effectively. As an international company, I expect better standards of service and professionalism. Moving forward, I hope to find a more reliable and customer-focused service provider in the future. I urge Western Union to address the issues raised and to take steps to improve their service standards. Your prompt attention to this matter would be greatly appreciated.
Helpful (0)
|Replies (0)VN
Victor N
1 reviews | Active since Jan 2020
17 Apr 2024, 08:03
*******
My experience with Western Union at the Waterfront in Cape Town was extremely disappointing. Despite the presence of two Western Union offices within close proximity, I encountered numerous obstacles that made the process incredibly frustrating. Upon my initial visit, I was informed by customer service personnel that my name had been entered incorrectly, resulting in a delay in receiving the funds sent from Central Africa for urgent matters. Subsequent attempts to rectify the situation were met with further challenges, including issues with scanning my local ID and providing proof of residence that met their requirements. Despite my efforts to comply with their requests, I was repeatedly asked to return on multiple occasions due to faulty machines and documentation issues. After three days of persistent effort and growing frustration, I decided to seek assistance from another Western Union branch nearby. To my relief, I was able to quickly and efficiently receive the funds I urgently needed in less than five minutes. However, my disappointment with the service provided at the Waterfront branch persisted, prompting me to seek out the branch manager to express my concerns. Unfortunately, my attempt to address the issue was met with further frustration when I received an automated message informing me that the manager was on leave. To compound matters, my recent visit to the Waterfront branch left me empty-handed once again, as I was informed that the funds had not been available for more than two days. This ongoing pattern of incompetence and lack of accountability has left me deeply dissatisfied with Western Union as a company. It is clear to me that Western Union's staff at the Waterfront branch lack the necessary emotional intelligence and professionalism to handle customer inquiries and concerns effectively. As an international company, I expect better standards of service and professionalism. Moving forward, I hope to find a more reliable and customer-focused service provider in the future. I urge Western Union to address the issues raised and to take steps to improve their service standards. Your prompt attention to this matter would be greatly appreciated.
0
Replies (0)RL
Robert L
1 reviews | Active since Jan 2020
22 Feb 2024, 13:22
Mr louwsna
I have a disability policy with ABSA, I fell sick and is on disability since July 2023, I completed loss of income papers. I app**** for the disability claim. The told me in Oct they are closing the case until they get a termination letter from my company, I have been terminated due to illness. I have send this to Absa, they have now handed me over to attorneys. I phoned Absa life yesterday, the lady says yes the do have all the papers, but my claim has not been reopened. Is this how they treat me, I am a customer of them since 1986. Even with the loss if income, debit order s tried to go off and due to no funds, my account went into arrears and Absa still took penalties for that aswell I need the Absa life to reopen my claims as I have submitted the termination letter now This is a bank that said they are always there for you
Helpful (0)
|Replies (0)RL
Robert L
1 reviews | Active since Jan 2020
22 Feb 2024, 13:22
Mr louwsna
I have a disability policy with ABSA, I fell sick and is on disability since July 2023, I completed loss of income papers. I app**** for the disability claim. The told me in Oct they are closing the case until they get a termination letter from my company, I have been terminated due to illness. I have send this to Absa, they have now handed me over to attorneys. I phoned Absa life yesterday, the lady says yes the do have all the papers, but my claim has not been reopened. Is this how they treat me, I am a customer of them since 1986. Even with the loss if income, debit order s tried to go off and due to no funds, my account went into arrears and Absa still took penalties for that aswell I need the Absa life to reopen my claims as I have submitted the termination letter now This is a bank that said they are always there for you
0
Replies (0)