Western Union
Claimed Business
|1.3|4 Reviews (last 12 months)|This business does not respond to reviews
Western Union
Claimed Business
|1.3
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.3|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJC
John-Paul Camhee
1 reviews | Active since Jan 2020
5 Feb 2026, 13:26
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.
Helpful (0)
|Replies (0)JC
John-Paul Camhee
1 reviews | Active since Jan 2020
5 Feb 2026, 13:26
The worst Western Union in the country
Western Union Eastgate Mall should actually shut its doors. That is how bad their service is. I understand that every organization has protocols and procedures but theirs does not make any sense, their staff's attitude and customer service is appalling. I wanted to send money to a family member by marriage (my uncles wife's brother). My uncle unfortunately could not send the money himself and asked me to do so. I had drawn the amount from my account, pulled a 3-month bank statement to show that it comes from my account and I had the person/receivers' details. I was told that I needed a valid reason for what the money will be used for (fair enough) but told that I am a 3rd party and I had no relation to this person (as if now i had to get to know this person on a personal bases before I could send money to them - I was honest that I knew him but not that well because they had lived in Taiwan), and that I could not send the money which made no sense because why would I send some random person money (it should be none of your business whether it's a friend , family member or Jesus Christ), where is the logic in that. Instead, I get told about SARS and the Reserve bank will enquire - strangely this has never been an issue prior. I then went to Western Union in ABSA - no such rules or cross questioning me what the money was for (it was a gift) or who this person was and their relation to me. efficient service, great customer service and people skills. . . The staff at the stand-alone Western Union branch can learn a thing or two on what is customer service and use their logic as critical thinking has gone out the window.
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Replies (0)NZ
Nhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 12:05
Tribalism and attitude
Went to exchange money at western union in century city canal walk and was met with attitude and tribalism from a lady who says her name is Yonela , if that is even her real name. She said she would not change my money the first time because why can’t I do it at my bank, second time she took the money then said she will not give money to anyone who is not from Cape Town and she can be reported all we want , she doesn’t care she will get paid anyway after providing proof of travel, proof of residence, passport and bank statement as her requested by her.
Helpful (0)
|Replies (0)NZ
Nhlanhla Z
1 reviews | Active since Jan 2020
9 Sept 2025, 12:05
Tribalism and attitude
Went to exchange money at western union in century city canal walk and was met with attitude and tribalism from a lady who says her name is Yonela , if that is even her real name. She said she would not change my money the first time because why can’t I do it at my bank, second time she took the money then said she will not give money to anyone who is not from Cape Town and she can be reported all we want , she doesn’t care she will get paid anyway after providing proof of travel, proof of residence, passport and bank statement as her requested by her.
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Replies (0)SG
YR
Yvonne R
1 reviews | Active since Jan 2020
8 Jul 2025, 09:24
Nedbank -western union
I sent money with Nedbank via Western Union on the 6th of June, the recipient couldn't receive the payment. I don't understand why, I asked for reversal but Nedbank said it will be in my account after 30 days, it's the 8th today an still nothing. I sent an email to Western Union sometime last month but it seems like everyone is just quiet. I just want the reversal of my money.
Helpful (0)
|Replies (0)YR
Yvonne R
1 reviews | Active since Jan 2020
8 Jul 2025, 09:24
Nedbank -western union
I sent money with Nedbank via Western Union on the 6th of June, the recipient couldn't receive the payment. I don't understand why, I asked for reversal but Nedbank said it will be in my account after 30 days, it's the 8th today an still nothing. I sent an email to Western Union sometime last month but it seems like everyone is just quiet. I just want the reversal of my money.
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Replies (0)