Tribalism and attitude

Went to exchange money at western union in century city canal walk and was met with attitude and tribalism from a lady who says her name is Yonela , if that is even her real name. She said she would not change my money the first time because why can’t I do it at my bank, second time she took the money then said she will not give money to anyone who is not from Cape Town and she can be reported all we want , she doesn’t care she will get paid anyway after providing proof of travel, proof of residence, passport and bank statement as her requested by her.