Best Customer service

Shout out to Westgate Shopping Mall staff. I went to the shop today after work to buy some few items since is that time of the month. I didn't have cash or bank card with me but only a picture of a voucher that my sister bought for m . But unfortunately they were unable to help me since I didn't have a physical card with me and according to their process and procedure they needed a physical card not a picture of a receipt or a picture of a voucher card.

They called almost 3 supervisors to discuss about how can they assist me. They were all willing help and sharing ideas how can they assist me but unfortunately it was not possible. They called Gugulethu(Management) she also felt for me but the process wouldn't allow them to help me without a card. I forgot the 3 names of the supervisors on shift but I really appreciate their customers service.

Gugulethu(management) said I can see ur deparate. And I told her I need 2 items bacause i need to go use it wen I get home and she was like lets go I will buy for you. Wow....... I was in tears since I was really despate but I didn't want to show her. She understood my situation and say, it's owk sis I will help you.

Thank you Gugulethu and the team. Job well done.