STERNS PATHETIC SERVICES RENDERED BY LEE WESTGATE MALL AND HEADOFFICE

Firstly if I could give Sterns a zero rating I would. The poor pathetic services rendered by Lee and the Management of Sterns words are not able to express. Lee Sold me a phone on the grounds that if I had any problem Tecno consultants would exchange without hesitation. Never once did she mention that it's a Vodacom problem and should anything happen I would have to wait on Vodacom to provide Feedback. I have emailed head office and was advised that a manager would contact me or the consultant busy with the query would contact me. Gail at head office or wherever she is mentioned someone will call me. After several emails and calls, I was told I will have to wait until Vodacom provides feedback. When phoning Vodocam the gentleman says his busy with a crisis I will have to wait for his call.

1) What they told me when they sold the product was a whole different story when I took the phone in. 2) I left 3 messages for Lee to call me and she never did. 3) My husband went into the store a second time and also left a message for her to call me which never happened. When I eventually got hold of her she said she never got any messages. 4) I clearly told the consultant who picked up the phone it was urgent. 5) My son was with me when I bought his phone and what she told me is Techno has no problem with exchanging a phone if it gives problems. Now I hear it has to go to Vodacom and they will have to ascertain what will happen. 6) Techno consultant she couldn't get hold of and Vodacom and on top of this she says she couldn't get hold of head office. Leaves a bad taste in my mouth dealing and stressing with people or a big Company that really seems *********** to sort this out.

Not if Sterns were the last Shop standing would I ever do business with them.