WH
Westpoint Hotel Executive Suites
Unclaimed Business
WH
Westpoint Hotel Executive Suites
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Penelope T
1 reviews | Active since Jan 2020
3 Oct 2018, 10:30
Complaint, we were treated like we were staying for free
First and foremost before I get to the complaining part, I would like to compliment housekeeping. The hotel is extremely clean, the ladies are friendly and they kept our rooms clean. We checked in 28 and out 30 September, I don't see myself going back to the hotel nor recommending it to anyone because the rest of the staff was so unprofessional and the manner in which they treated us was very disgusting. On Saturday the 29th we went to the pool area just to chill and take photos (make memories since some of the ladies are from Durban and we hardly see each other). We were told that we needed to evacuate the area because we didn't make prior arrangements, then the Nomfundo Mhlongo who made the booking advised the rude security guy or was it the guy at the reception area outside (I think his name is Jimmy or something of that sort) that she advised the lady she made the reservations with that we will be using the pool area. The guy then told us that upon making the reservation we should have liaised not only with the hotel but with the building manager requesting access to the area because it belonged to the building manager. I believe that is reservations job to liaise with the right people especially when an accommodation request specifies what we need to use. We were also told that we needed to leave because there are people that vandalised the area last week.....I really don't understand what that has to do with us. Minutes went by with us trying to make sense of what is happening then the guy says that if we want to continue using the area then we need to pay R500.00 he said this is in the terms and conditions (we were not advised) will be refundable upon check out provided that we do not damage anything. When Nomfundo followed the guy to pay the R500.00, she was then advised that they strictly take cash and do not accept cards so she ended up not paying since she didn't have cash. While she was gone another guy then came telling us to leave the area because we are not allowed to use it and that if we do not leave they will call the police to physically remove us. When we questioned him he couldn't answer our questions and advised that the manager is in her room and has sent him, she cannot come to us to discuss this because she is busy. How does a manager not attend to guests when such occurs? The manner in which we were addressed and treated was very rude, we were treated like wild animal or thieves, we were not respected at all. Another annoying thing was that we were given codes that didn't work or expired by the time we got to the gate. I'm really disappointed at how such a lovely hotel has such rude stuff and the only people that made us comfortable were the cleaners.
Helpful (0)
|Replies (0)PT
Penelope T
1 reviews | Active since Jan 2020
3 Oct 2018, 10:30
Complaint, we were treated like we were staying for free
First and foremost before I get to the complaining part, I would like to compliment housekeeping. The hotel is extremely clean, the ladies are friendly and they kept our rooms clean. We checked in 28 and out 30 September, I don't see myself going back to the hotel nor recommending it to anyone because the rest of the staff was so unprofessional and the manner in which they treated us was very disgusting. On Saturday the 29th we went to the pool area just to chill and take photos (make memories since some of the ladies are from Durban and we hardly see each other). We were told that we needed to evacuate the area because we didn't make prior arrangements, then the Nomfundo Mhlongo who made the booking advised the rude security guy or was it the guy at the reception area outside (I think his name is Jimmy or something of that sort) that she advised the lady she made the reservations with that we will be using the pool area. The guy then told us that upon making the reservation we should have liaised not only with the hotel but with the building manager requesting access to the area because it belonged to the building manager. I believe that is reservations job to liaise with the right people especially when an accommodation request specifies what we need to use. We were also told that we needed to leave because there are people that vandalised the area last week.....I really don't understand what that has to do with us. Minutes went by with us trying to make sense of what is happening then the guy says that if we want to continue using the area then we need to pay R500.00 he said this is in the terms and conditions (we were not advised) will be refundable upon check out provided that we do not damage anything. When Nomfundo followed the guy to pay the R500.00, she was then advised that they strictly take cash and do not accept cards so she ended up not paying since she didn't have cash. While she was gone another guy then came telling us to leave the area because we are not allowed to use it and that if we do not leave they will call the police to physically remove us. When we questioned him he couldn't answer our questions and advised that the manager is in her room and has sent him, she cannot come to us to discuss this because she is busy. How does a manager not attend to guests when such occurs? The manner in which we were addressed and treated was very rude, we were treated like wild animal or thieves, we were not respected at all. Another annoying thing was that we were given codes that didn't work or expired by the time we got to the gate. I'm really disappointed at how such a lovely hotel has such rude stuff and the only people that made us comfortable were the cleaners.
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Replies (0)ZN
Zandile N
1 reviews | Active since Jan 2020
30 Sept 2018, 06:30
TREATED LIKE TRASH BY MANAGEMENT
Management treated us like trash, we apparently had to book to use the pool and to take pictures, of which we had enquired when booking, and we were given all clear, there were 22 of us and booked 6 rooms, fully paid, when we complained they threatened to call the police on us, the white lady who is apparently a "manager" couldn't even come to us to hear our complaints, only taking our pictures for God knows what, and sent Ellock guy to talk bull with us, unfriendly awful service!! Everytime we wanted to go out we had to ask for a code at the reception or else the security would make a show of it! I GIVE Y'ALL MINUS ZERO STARS , don't know if the manager couldn't speak to us in person because we're black , when we asked for her we were told that we're being aggressive, black people are just treated like trash here, I'll tell everyone I can to NEVER! book here even when desperate! EVER! our weekend is ruined as it is. we regret ever booking here
Helpful (0)
|Replies (0)ZN
Zandile N
1 reviews | Active since Jan 2020
30 Sept 2018, 06:30
TREATED LIKE TRASH BY MANAGEMENT
Management treated us like trash, we apparently had to book to use the pool and to take pictures, of which we had enquired when booking, and we were given all clear, there were 22 of us and booked 6 rooms, fully paid, when we complained they threatened to call the police on us, the white lady who is apparently a "manager" couldn't even come to us to hear our complaints, only taking our pictures for God knows what, and sent Ellock guy to talk bull with us, unfriendly awful service!! Everytime we wanted to go out we had to ask for a code at the reception or else the security would make a show of it! I GIVE Y'ALL MINUS ZERO STARS , don't know if the manager couldn't speak to us in person because we're black , when we asked for her we were told that we're being aggressive, black people are just treated like trash here, I'll tell everyone I can to NEVER! book here even when desperate! EVER! our weekend is ruined as it is. we regret ever booking here
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