PT
Penelope T
Active since Sep 2013
13
Reviews
0
Industries
Reviews
13 reviews65 months ago
Bad service
Legit Maponya Mall doesn't prioritise customers and this is not the first time I've been to the store and had to stand in a queue for about 20 minutes or so because there's 1 person at the till while others are standing at the till and chatting. They not even bothered whether there's a long queue or not. Can management look into this even if it means checking CCTV footage because this is unacceptable. If there's a lot of people buying then both tills should be open so that people get assisted quicker.
0 replies
65 months ago
Compliment
I am extremely happy about the great service I received from Hope at Clicks Maponya Mall. She was really helpful and very friendly. She gave me good customer service.
0 replies
78 months ago
Exceptional service
A job well done and excellent customer service I received from Xolani Vanqa at the Maponya Mall branch. I opened a bank account on the 24 November, the process was quick and easy (I doubt I'll ever open a new bank account with another bank ever).
105 replies
81 months ago
Zero customer service
It's been two weeks no one has bothered to call so I wouldn't expect PnP as a whole to be competent because you failed to even call the client apologise and find out what happened. You acting as if you'll are investigating so that this can be swept under the carpet. Can I get my crockery so that I can move on with my life and support people that need my business such as Checkers, Woolworths, Shoprite, etc...since they know how to get back to clients within 24 hours and since they need our money. PnP has shown its arrogance, incompetence and how much they don't need my business so organise for me to get what rightfully belongs to me so that I can cut ties and ensure no one close to me ever supports you'll. I actually don't know what you have been investigating for so long so since you don't need me I want my crockery so that I can forget you ever existed please
105 replies
81 months ago
Great customer service
Big ups to the security guards at Langlaagte. I was there yesterday and I was impressed with their customer service especially the one gentleman that was at the door I believe he said he is Mr Muredwa (I just remember that he had a Venda surname that starts with the letter M). He ensured that people know where to go and kept checking if the people that are filling in forms are ok or if they need help. He gave exceptional service that I never in a thousand years expected. He made people at ease and he was always willing to assist whether people wanted information or assistance. He showed passion in what he does.
0 replies
81 months ago
Incompetence and no customer service
Good day, I must say that I'm very unhappy with how Pick n pay Maponya Mall is treating us customers regarding the "Collect stamps and get free Vivo crockery". The competition ended on the 4 August therefore I went to collect my crockery on the 3 August only to be told to come back Friday 09 August because the crockery is finished. The lady took down our contact numbers and the number of stamps we had accumulated and advised that the crockery will be available from Friday 09 August. I decided to go collect mine today because I was around the neighbourhood since I don't stay around Maponya. The gentleman I spoke to advised that there is no crockery but I should speak to Mbali who was the manager on duty, I asked regarding the crockery and she told me that it will be delivered next week Monday or Tuesday she is not sure. I then asked what was the point of the lady taking our contact numbers if there is no form of communication to advise of the inconvenience. She then replied with no care in the world and said to me that she cannot speak on their behalf so she doesn't know. What kind of a manager is she when she doesn't oversee what is happening in the store and what is she there for if it's not to ensure that clients are happy? Isn't it her duty I believe to ensure that clients are not inconvenienced and if they are to then ensure that her staff is efficient? So since she is aware of the delay why didn't she tell her staff to ensure that clients are advised before they waste their time coming to the store. Well I'll tell you why, if it's a store where only black people shop no cares about the convenience of the customers because I'm certain that black people especially in townships don't complain hence why she failed to even be professional with a client because they get away with a lot. Well...I'm the black person that complains because I hate inconvenience, unprofessional people and incompetence. She even had the nerve to give me their number to follow up regarding next week's delivery. If this is the way in which PnP treats its customers then I'm happy to shop somewhere else where my business will be valued. I understand the shortage of crockery but I don't understand why there wasn't communication that there is no crockery at the moment and that we will be advised when it's available and then another sms when the crockery is available for pick up. Why must I call and follow regarding PnP inconvenience? Because I believe if the crockery was available on the actually day I went to pick it up then I wouldn't be dealing with this. I'm not the one who came up with the competition so why must I call to ask if my dish is available for pick up? What was the point of them asking for my number if they not going to use it. If they were competent then they would have ordered enough dishes to begin with or not run the competition at all because they seemed to have failed dismally based on the list of people that were turned back on the 3 August because they ran out of crockery. I'm very disappointed and feel it's always better to shop at surburbian grocery stores because customer service is always excellent there as compared to the township because they've never heard of customer service because they acting like they doing me a favor when I spent my hard earned cash to get the stamps. They seem to be forgetting that they need the same shoppers they treating like trash for the store to be operational.
210 replies
84 months ago
Bad customer service
I just think that the ladies at Dischem self medication at Maponya Mall should go for customer service training every six months. I don't understand why they act like they doing us a favour. They are so not friendly, every time I drag my feet and would rather support Clicks because of their bad attitude. Going forward I'll just choose to go to Clicks, I'd rather pay a little more and get good service than get a ****py attitude and service.
0 replies
92 months ago
Complaint, we were treated like we were staying for free
First and foremost before I get to the complaining part, I would like to compliment housekeeping. The hotel is extremely clean, the ladies are friendly and they kept our rooms clean. We checked in 28 and out 30 September, I don't see myself going back to the hotel nor recommending it to anyone because the rest of the staff was so unprofessional and the manner in which they treated us was very disgusting. On Saturday the 29th we went to the pool area just to chill and take photos (make memories since some of the ladies are from Durban and we hardly see each other). We were told that we needed to evacuate the area because we didn't make prior arrangements, then the Nomfundo Mhlongo who made the booking advised the rude security guy or was it the guy at the reception area outside (I think his name is Jimmy or something of that sort) that she advised the lady she made the reservations with that we will be using the pool area. The guy then told us that upon making the reservation we should have liaised not only with the hotel but with the building manager requesting access to the area because it belonged to the building manager. I believe that is reservations job to liaise with the right people especially when an accommodation request specifies what we need to use. We were also told that we needed to leave because there are people that vandalised the area last week.....I really don't understand what that has to do with us. Minutes went by with us trying to make sense of what is happening then the guy says that if we want to continue using the area then we need to pay R500.00 he said this is in the terms and conditions (we were not advised) will be refundable upon check out provided that we do not damage anything. When Nomfundo followed the guy to pay the R500.00, she was then advised that they strictly take cash and do not accept cards so she ended up not paying since she didn't have cash. While she was gone another guy then came telling us to leave the area because we are not allowed to use it and that if we do not leave they will call the police to physically remove us. When we questioned him he couldn't answer our questions and advised that the manager is in her room and has sent him, she cannot come to us to discuss this because she is busy. How does a manager not attend to guests when such occurs? The manner in which we were addressed and treated was very rude, we were treated like wild animal or thieves, we were not respected at all. Another annoying thing was that we were given codes that didn't work or expired by the time we got to the gate. I'm really disappointed at how such a lovely hotel has such rude stuff and the only people that made us comfortable were the cleaners.
0 replies
95 months ago
Compliment for Lindi Matjane- Clicks Maponya Mall
Good day, First and foremost my apologies for the late report. I was assisted by Lindi Matjane on the 03 June and I must say that she gave me exceptional service. She was very helpful and extremely efficient.
0 replies
124 months ago
Too busy on his phone to assist customers
I had a registry number but it was short of letters and mind you this was the second time I was going back to Maponya MRP Home. <br> <br> Anyway back to the topic. I was assisted by a very kind man but unfortunately he was unable to find anything using the surname, name, date or event so I decided to step away from the till and call the organizer.<br> When I came back unfortunately the man that assisted me earlier was busy with a client so on the other till there was a guy who was continuously busy typing or fiddling with his phone. Five minutes later I decided to go to the till and ask if I can be assisted.<br> <br> The guy (no name tag) got irritated because whatever that was happening on his cellphone was more important than what I wanted. He \tried\" to assist me using the new surname and all he could say was he can't find anything.<br> I am not upset at the fact he didn't \"find\" anything but his attitude towards me showed me that he doesn't like working with people or that he had better things to do than assist me.<br> <br> Anyway I went to another MRPH in the surburbian area and they could find it using the same surname I gave the guy at Maponya which I find very strange. <br> <br> I'm done with MRPs in Soweto"
53 replies
Review Distribution
5 Star
6 (46.15384615384615%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
5 (38.46153846153846%)