BAD EXPERIENCE WITH MISREPRESENTED VEHICLE

I was interested in purchasing a used Civic from this dealership. Vehicle was advertised as having a Full Service History with Honda.

After a test drive , I enquire about the service history and they assure me that the books will be provided by the time I take delivery. I am willing to pay a premium for this vehicle purely because it was low mileage and apparently had a full service history with Honda.

After paying the deposit and waiting a week for them to prep the vehicle, I am told the service history cannot be found, but that they will do a "combined" service to make up for the two year gap in service history which will make it a "full service history" vehicle. This is utter nonsense because even Honda themselves would cancel your motor plan or warranty if you didn't service it for two years and then decided to catch-up the service history by doing a combined service.

I ask for a reduction in the purchase price of the vehicle commensurate with the vehicle's new status as having a partial service history. They refuse stating that vehicle stock is hard to come by and they will find another buyer (sucker) for the vehicle. They told me they would sell the vehicle even though I signed an OTP AND paid a deposit for the vehicle.

****ty service, ****ty staff from the used car manager to the dealer principal to the Imperial dealership manager. Profits over customers.