poor objection handling in service

Ordered online like i usually do now. Got my order number also opted for the bring to the car option collection but it seems it did not go through, so i went in to pay. waited to pay while you see your cameras for a customer before me who was paying in alot of change so i waited to be served by your cashier who saw me without a mask ready to pay waiting in line. after that i get thru and she tells me i cant tap my card to pay coz of no mask.... easy solution bring the food to my car or bring the card machine outside which is allowed without masks in open public. your consultant doesnt try give solutions because now i cannot walk into the mall to go buy a mask. cache 22 situation. she didnt bother trying to provide a solution like say just stand outside the store and i will bring the card machine to you like you would have if you had to come to my to give me my order. she just said she wont serve me without a mask. take into consideration that this is a collection and we at toyota are around the corner from you guys. now because i do all orders for anyone wanting nandos on my system. i and my staff will no longer support your store. just letting you guys know that we spend a minuim of R750 a day on food and your store is one of our often used stores. you just lost the business of my dealerships business with that service. i coulndt pay so i couldnt collect. thank you guys very much.