Disappointing

My experience with Weelee was unfortunately very mixed.

Firstly, I want to sincerely thank Julius Mojo, the floor salesman, and Charmone in the office. Both were professional, humble, patient, and genuinely helpful throughout the process. Julius in particular went far beyond what should reasonably be expected of a salesperson. If it were not for his effort and attitude, I would likely have cancelled the deal entirely.

What concerned me most was not one isolated mistake, but rather the apparent lack of leadership, communication, and customer care throughout the process.

The experience started with a junior saleslady on Sunday who displayed very little emotional intelligence or professionalism in her communication and follow-up WhatsApps. I was specifically informed that the holding deposit was refundable. Later, Leanca Louw informed me that it was in fact non-refundable, while also explaining that the junior saleslady was new and insufficiently trained.

That, however, raises a larger concern around leadership, training, and accountability.

I then spoke to Craig Clerk, the Sales Manager, whose response and body language gave me the impression that I was simply another “difficult customer” raising unnecessary concerns, rather than someone trying to resolve legitimate issues professionally. Unfortunately, neither Craig Clerk nor Leanca Louw followed up afterwards to resolve the matter, check in, or take ownership of the complaint.

As someone who works in sales and PR myself, this was disappointing to witness.

Customers should be asked the right questions from the moment they walk onto a showroom floor:

* What are you looking for? * What concerns do you have? * What matters most to you in this process?

That level of care and communication was largely missing.

Ironically, the individuals with the least authority appeared to care the most. Julius ultimately even assisted personally with delivery arrangements because there appeared to be further issues around transport coordination.

In the end, the car arrived but no spare key. This was also never communicated to me.

Thank you again to *Julius Mojo and Charmone* for carrying the professionalism of the experience almost single-handedly.