Wheelsandmore
1.2|5 reviews
WR
Wayne R
1 reviews | Active since Member
15 Jan 2021, 10:46
Wheels and more Poor service
I firstly give this business Wheels and more based in Florida Johannesburg R4500 worth of business along with 2 other customers giving them business acquainted to myself but they cant assist me with a simple exchange on my front brand new tyres. The boss continues to say he will calculate the difference on exchange for the tyres for the past 3 days this week and yet still no response or feedback! Customer service is useless at this shop, management levels of service is really low and I will not support them further. P.S. and this was after I was not advised that I selected for them to put the incorrect tyres on the rear rims where the tyres were literally sliding off the mag wheel while driving and the car had to go back to their shop for those tyres to be replaced by a recommended tyre for that particular rim size. Not happy nor pleased at all!
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Replies (244)Wheelsandmore's replyOfficial
15 Jan 2021, 13:30HI WAYNE. PLEASE DISCLOSE THE FULL STORY. YOU PURCHASED WHEELS FROM ANOTHER STORE THAT DOES NOT PROVIDE FITMENT, THE WHEELS ARE INCORRECT FOR YOUR VEHICLE, THE TYRES YOU CHOSE ARE ALSO INCORRECT. WE ADVISED YOU SEVERAL TIMES (HAVE CCTV AND SALESMAN) TO VOUCH. YOU INSISTED ON THE FITMENT. REGARDS WAM
Best regards,
Wheelsandmore's reply15 Jan 2021, 13:30
Official
HI WAYNE. PLEASE DISCLOSE THE FULL STORY. YOU PURCHASED WHEELS FROM ANOTHER STORE THAT DOES NOT PROVIDE FITMENT, THE WHEELS ARE INCORRECT FOR YOUR VEHICLE, THE TYRES YOU CHOSE ARE ALSO INCORRECT. WE ADVISED YOU SEVERAL TIMES (HAVE CCTV AND SALESMAN) TO VOUCH. YOU INSISTED ON THE FITMENT. REGARDS WAM
Best regards,
Wheelsandmore's replyOfficial
15 Jan 2021, 13:33WAYNE DOES NOT UNDERSTAND THAT THE WHEELS ARE INCORRECT FOR HIS VEHICLE YET HE INSISTS WE FIT THEM. WE HAD TO DO MODIFICATIONS IN ORDER FOR THEM TO FIT. OBTAIN A REPORT FROM THE STORE YOU PURCHASED THEM WHEREBY THEY GUARANTEE THE WHEELS ARE CORRECT FIT FOR YOUR VEHICLE.
Best regards,
Wheelsandmore's reply15 Jan 2021, 13:33
Official
WAYNE DOES NOT UNDERSTAND THAT THE WHEELS ARE INCORRECT FOR HIS VEHICLE YET HE INSISTS WE FIT THEM. WE HAD TO DO MODIFICATIONS IN ORDER FOR THEM TO FIT. OBTAIN A REPORT FROM THE STORE YOU PURCHASED THEM WHEREBY THEY GUARANTEE THE WHEELS ARE CORRECT FIT FOR YOUR VEHICLE.
Best regards,
Wheelsandmore's replyOfficial
15 Jan 2021, 13:34PLEASE ALSO STATE WE SWAPPED THE TWO REAR TYRES FOR YOU AS THE WHEELS WERE TOO WIDE, YOU INSISTED ON LEAVING THE FRONT TYRES AS IS, AFTER WE TOLD THE STRETCH TYRE IS NOT CORRECT FOR THE WHEEL. YOU DROVE HOME ON THE TYRES AND WE CANNOT SWAP USED TYRES. WE WILL GLADLY ASSIST AND CCTV FOOTAGE IS AVAIL.
Best regards,
Wheelsandmore's reply15 Jan 2021, 13:34
Official
PLEASE ALSO STATE WE SWAPPED THE TWO REAR TYRES FOR YOU AS THE WHEELS WERE TOO WIDE, YOU INSISTED ON LEAVING THE FRONT TYRES AS IS, AFTER WE TOLD THE STRETCH TYRE IS NOT CORRECT FOR THE WHEEL. YOU DROVE HOME ON THE TYRES AND WE CANNOT SWAP USED TYRES. WE WILL GLADLY ASSIST AND CCTV FOOTAGE IS AVAIL.
Best regards,
WR
Wayne R's updateReviewer Update
15 Jan 2021, 13:49I do not disagree with the fact that your shop assisted me with the change of the rear tyres when the problem came into play yet what did you guys say??? The 165/40/15 will stretch and settle in as I drive! Which it did not settle but only fall off the rim, so if you read my statement again I did mention that they were exchanged.
So you have said several times the rims I bought from Autostyling is not suitable for my car? Phone them and ask them what I asked them the day I bought the rims. They did not I'll advise me that those 15inch Emitz 8j and 9j rims will not fit my Polo GT so I went ahead to purchase them and they then further confirmed that 165/40/15 profile tyres would fit if done correctly after I had visited your store.
My main point here is why must continuously phone to determine your outcome for the exchange on the front 2 tyres which are brand new as you are well aware of that I must still pay a difference in???? What kind of customer service is that Wheels and more?
No thanks, I dont need your further assistance. This is proof enough.
So you have said several times the rims I bought from Autostyling is not suitable for my car? Phone them and ask them what I asked them the day I bought the rims. They did not I'll advise me that those 15inch Emitz 8j and 9j rims will not fit my Polo GT so I went ahead to purchase them and they then further confirmed that 165/40/15 profile tyres would fit if done correctly after I had visited your store.
My main point here is why must continuously phone to determine your outcome for the exchange on the front 2 tyres which are brand new as you are well aware of that I must still pay a difference in???? What kind of customer service is that Wheels and more?
No thanks, I dont need your further assistance. This is proof enough.
WR
Wayne R's update15 Jan 2021, 13:49
Reviewer Update
I do not disagree with the fact that your shop assisted me with the change of the rear tyres when the problem came into play yet what did you guys say??? The 165/40/15 will stretch and settle in as I drive! Which it did not settle but only fall off the rim, so if you read my statement again I did mention that they were exchanged.
So you have said several times the rims I bought from Autostyling is not suitable for my car? Phone them and ask them what I asked them the day I bought the rims. They did not I'll advise me that those 15inch Emitz 8j and 9j rims will not fit my Polo GT so I went ahead to purchase them and they then further confirmed that 165/40/15 profile tyres would fit if done correctly after I had visited your store.
My main point here is why must continuously phone to determine your outcome for the exchange on the front 2 tyres which are brand new as you are well aware of that I must still pay a difference in???? What kind of customer service is that Wheels and more?
No thanks, I dont need your further assistance. This is proof enough.
So you have said several times the rims I bought from Autostyling is not suitable for my car? Phone them and ask them what I asked them the day I bought the rims. They did not I'll advise me that those 15inch Emitz 8j and 9j rims will not fit my Polo GT so I went ahead to purchase them and they then further confirmed that 165/40/15 profile tyres would fit if done correctly after I had visited your store.
My main point here is why must continuously phone to determine your outcome for the exchange on the front 2 tyres which are brand new as you are well aware of that I must still pay a difference in???? What kind of customer service is that Wheels and more?
No thanks, I dont need your further assistance. This is proof enough.