Where To Stay and Zimbali Elevated Forest Villa terrible conditions and non existent customer service

This review is an update about Zimbali Elevated Forest Villa Accomodation, in KZN which I booked through Where To Stay.

https://wheretostay.co.za/elevatedforestvilla

I put my previous review here early February 2024. My visit was in October/November 2023.

Where To Stay has not reached out to me. I believe they probably reached out to Patrick Armstrong, the owner of the property because on the 26th February he called me. He said he was very sorry for my bad experience and that he regrets never reaching out to me again knowing full well the issues I had. I have a collection of over thirty pictures of the accomodation showing not only the state of the kitchen, stove, cupboards and appliances which I did send to him but the infestation of insects (****roaches and spiders mainly) which have nothing to do with the property being in a forested area, since after we asked the cleaner to spray, all bugs found in the following week we're in the throes of death. Not live ones.

Patrick called and asked me if a partial refund gesture would be acceptable in lieu of apology, since the accomodation costs were not cheap and in such bad shape. I said that partial refund would be acceptable. He said he would get back to me once he had a chance to check totals. I haven't heard from him since. I sent him a message asking if he needs my banking details. He ignored it. HE offered partial refund to make up for what we went through, it's actually pretty disgusting that he's once again ignoring me.

I believe in Karma. Mr Armstrong will have his day. Because I was the one who had to answer to my family because of the state of his property.

I hope anyone who decides to give his property a try will do their due diligence and check this review here, since Where To Stay did not publish mine on their page. I guess one unhappy customer makes no difference to them.

enquiryform@wheretostay.co.za