Pathetic Service - Whirlpool Technician and Unresolved Fridge Freezer Repair

Pathetic Service - Take you money and do not supply service Job Card: KJ359652

I am extremely disappointed with the shocking service I have received from Whirlpool.

I booked a Whirlpool technician to repair my Fridge Freezer, and was charged for a new compressor. After struggling for almost two weeks and making numerous follow-up calls, the technician finally returned to install the compressor. Despite this, the fridge is still not cooling at all.

To make matters worse, the technician has since ignored all my messages and refuses to provide any feedback or assistance. I have now contacted Whirlpool three times to escalate the matter, only to be told they will “try” to get hold of the technician. When I requested that a new, qualified technician be sent, Whirlpool informed me that I would need to pay a new call-out fee.

This is completely unacceptable. I have already paid for a compressor and a call-out, yet my fridge is still not working and Whirlpool wants to charge me again for their own technician’s failure. A reputable company should take full responsibility for poor workmanship and lack of service, not expect the customer to keep paying for unresolved problems.

I demand that Whirlpool urgently send a qualified technician at no additional cost to resolve the issue once and for all. If not, I will have no choice but to escalate this matter further, as this level of service is disgraceful.