Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents

I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action.

I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Reference: THV0212A