NR
Naresh R
Active since Mar 2014
124
Reviews
0
Industries
Reviews
124 reviews2 months ago
Disgusting cover up by Shannon Williams and her team
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0 replies
2 months ago
Disgusting ***** cover ups by Shannon Williams and team
***** covered up by Management and Fastway courier tampers with boxes I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0 replies
2 months ago
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Reference: THV0212A
0 replies
2 months ago
Terrible customer service and major ***** COVER UPS
bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0 replies
2 months ago
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Reference: THV0212A
53 replies
2 months ago
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
Title: Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Name: Naresh Ramdhaney Reference: THV0212A
0 replies
2 months ago
*******ion covered up by Management and Fastway courier tampers with boxes
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z30008940560 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0 replies
3 months ago
Not happy with Admin cancelling my policy restarting me as new client after 5 years.
I am a loyal member of Legalwise and have been for more than 5 years. I always pay upfront fees so I never fall in arrears. Each month and automated sms comes through as reminder to pay premium even if I have a credit balance. There is no balance to indicate amount owing or of I am in credit. Sadly, we lost 2 family members in last quarter of 2025 and I had to deal with depression and family trauma. I thought as usual that I am in positive balance or would have received at least an email stating overdue account but nothing. Today I got a call from a sales consultant stating that I must start same policy again as I am 2 months in arrears. I asked for statement of account and my last payment and he was unable to find or send this. He said the system was updated so all old records not accessible. I kept my cool and said I have pending legal matters being represented by Legalwise attorneys and I cannot start as new member and go onto waiting period. He tried to sell me higher policy which I declined and said escalate the matter to a manager or director and send me formal feedback. Sadly, he never did and keeps me waiting. The automated email arrived and requested I pay the monthly subscription which I did. The system prevents me from paying a higher value like I used to do before. He also forced me to accept the stop order which again I refused but still got an sms stating that stop order is activated and I must accept the debit order. This is not the type of bad admin services that I experienced from Legalwise over past 5 years. Now I escalate to the Executives to step in and rectify so I don’t go onto a waiting 3-month period again. Not happy with the admin system of Legalwise. The attorneys and counsellors are still good. Please help me by rectifying the mess so I don’t go back into waiting period as if I am a new client.
56 replies
4 months ago
Disgraceful cover up by Board executives- Unprofessional Conduct and Lack of Support from Alinde van der Merwe (Alexander Forbes)
Wrote on 3 December.3 days later complaints specialist called to say they will investigate and come back to me. 20 days later and again being ignored. There is a massive cover up by Alexforbes staff for incompetence and suspectful *****ulent actions. I am lodging this complaint to bring urgent attention to the unacceptable and deeply insensitive conduct my family experienced from Alinde van der Merwe of Alexander Forbes. My sister-in-law, who was terminally ill with pancreatic cancer and had only two months to live, and I spent over three hours with Alinde completing all the required forms. During that meeting, Alinde repeatedly assured us that she would handle the paperwork, follow through on all requirements, and provide regular updates on the progress of the claim. However, shortly after that meeting, Alinde stopped responding to emails and ignored every request for a progress update. At a time when my sister-in-law was fighting for her life and we urgently needed clarity and support, she received no assistance whatsoever from the very broker who promised to help. My sister-in-law asked me to get feedback from the 25 September 2025 email requesting update which was ignored by Alinde. On 8 October 2025 from her death bed at Morningside mediclinic, my sister in law asked me to call Alinde and she will talk directly to her as it was her last day to live but Alinde ignored our calls and whats app messages blaming network and on leave but no out of office or voice message to prove same. My sister in law has since passed away on same 8 October 3 hours later after the failed calls to Alinde, and instead of stepping in to assist with the complicated administrative process that follows a death, Alinde has distanced herself entirely. She refuses to assist, provide guidance, or show any sense of accountability or compassion. This has placed a massive emotional and administrative burden on our grieving family. I then asked that the matter be reassigned to another broker—someone competent, responsive, and willing to assist. Instead, I was met with further obstruction. It appears as though Alexander Forbes operates a protective internal network, shielding staff from accountability while families suffer through endless delays. This behaviour raises serious concerns about the organisation’s ethics, customer care, and the way vulnerable clients are treated during life-changing events. This experience has been traumatic, disappointing, and completely avoidable. We expected professionalism, empathy, and support during a devastating time, not silence, avoidance, and indifference. I have emails and call log evidence of all the attempts made but still we are being ignored and made to run from pillar to post. Other competing insurers was extremely helpful and assisted with admin and guided us to have lesser stress. I am posting this publicly on HelloPeter and social media in the hope that Alexander Forbes executives will intervene, allocate a capable and compassionate consultant to assist with the outstanding matters, and address the unprofessional conduct displayed by Alinde van der Merwe. I expect urgent assistance and accountability as we are still being ignored while bearing mind the high commissions being paid to Alexander forbes brokers since 2019 and being treated just as a statistic. We may look different but we are still Humans and not animals who should be ignored.
56 replies
4 months ago
COMPLAINT: Unprofessional Conduct and Lack of Support from Alinde van der Merwe (Alexander Forbes)
I am lodging this complaint to bring urgent attention to the unacceptable and deeply insensitive conduct my family experienced from Alinde van der Merwe of Alexander Forbes. My sister-in-law, who was terminally ill with pancreatic cancer and had only two months to live, and I spent over three hours with Alinde completing all the required forms. During that meeting, Alinde repeatedly assured us that she would handle the paperwork, follow through on all requirements, and provide regular updates on the progress of the claim. However, shortly after that meeting, Alinde stopped responding to emails and ignored every request for a progress update. At a time when my sister-in-law was fighting for her life and we urgently needed clarity and support, she received no assistance whatsoever from the very broker who promised to help. My sister-in-law asked me to get feedback from the 25 September 2025 email requesting update which was ignored by Alinde. On 8 October 2025 from her death bed at Morningside mediclinic, my sister in law asked me to call Alinde and she will talk directly to her as it was her last day to live but Alinde ignored our calls and whats app messages blaming network and on leave but no out of office or voice message to prove same. My sister in law has since passed away on same 8 October 3 hours later after the failed calls to Alinde, and instead of stepping in to assist with the complicated administrative process that follows a death, Alinde has distanced herself entirely. She refuses to assist, provide guidance, or show any sense of accountability or compassion. This has placed a massive emotional and administrative burden on our grieving family. I then asked that the matter be reassigned to another broker—someone competent, responsive, and willing to assist. Instead, I was met with further obstruction. It appears as though Alexander Forbes operates a protective internal network, shielding staff from accountability while families suffer through endless delays. This behaviour raises serious concerns about the organisation’s ethics, customer care, and the way vulnerable clients are treated during life-changing events. This experience has been traumatic, disappointing, and completely avoidable. We expected professionalism, empathy, and support during a devastating time, not silence, avoidance, and indifference. I have emails and call log evidence of all the attempts made but still we are being ignored and made to run from pillar to post. Other competing insurers was extremely helpful and assisted with admin and guided us to have lesser stress. I am posting this publicly on HelloPeter and social media in the hope that Alexander Forbes executives will intervene, allocate a capable and compassionate consultant to assist with the outstanding matters, and address the unprofessional conduct displayed by Alinde van der Merwe. I expect urgent assistance and accountability as we are still being ignored while bearing mind the high commissions being paid to Alexander forbes brokers since 2019 and being treated just as a statistic. We may look different but we are still Humans and not animals who should be ignored.
53 replies
Review Distribution
5 Star
8 (6.451612903225806%)
4 Star
2 (1.6129032258064515%)
3 Star
0 (0%)
2 Star
5 (4.032258064516129%)
1 Star
109 (87.90322580645162%)