LM
Liberty Mutual
Unclaimed Business
LM
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Liberty Mutual
Liberty Mutual has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Liberty Mutual across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNR
Naresh R
1 reviews | Active since Jan 2020
21 Sept 2025, 18:32
Liberty Life Bloodsuckers Executives eating Pension SASSA grant till nothing left
Sent email to Agent Dhiren Naidoo on 6 September about information and complaint about bad service. He ignored my email and I sent to Sanlam HQ on 8 September. Liberty HQ apologised on standard response email from Lutendo Mudau they will provide rectification response in 5 days which Liberty HQ failed to do and no feedback till this day.This is the standard trend of Liberty Insurance to “kick a man to death when he falls and take away whatever cents is left” to make profits for fat cat executives millions a month salary. Below is the gist of complaint. Liberty is paying fat cat executives Millions a month while they eat the pensioners money who does not but food so she can pay her life insurance.This is what I mean by Bloodsuckers. I act on behalf on my Mother to uncover what she has, what she has been paying for over 20 odd years to you and the current status as off now. I refer to policy number for MRS SD RAMDHANEY. Unhappiness with your unprofessional behavior and intention to drain a pensioner’s lifesaving so you can make more commissions and profits for yourself. You have made no attempt to contact my mother or trace her whereabouts. You may have been sending AI generated letters to her via Liberty back office as last one seen by total coincidence from a letter (dated February 2025) lying on the road in front of the driveway gate. You have received approximately R400 000 in premiums and you were still happily eating out the R115491 of her Policy cash value of approximately 29% of 20-year contributions while Liberty and its brokers have taken the 70% (Approx R280 000) as profits and commission for themselves. (Compare actuarial forecasts to actual growth on audited spreadsheets for clarity since you have these) Mum stopped paying when she ran out of her life savings and SASSA had *******ion in their back office which was on national news. I was not aware of this nonpayment as she was embarrassed to inform her beneficiaries. You have failed in your duties as a financial adviser to communicate and do the right thing to assist a long-time client who was paying premiums .Bear in mind she sacrificed food and her comfort to pay the premiums to you, which you could clearly see as you have access to her earnings and SARS linked accounts. You still up to this day continue to eat whatever my Mum was entitled to from her over 20 years contributions. You have 3 days to reply as this matter will be posted on hellopeter and other social media websites as off next week Wednesday evening. I am fully aware of the Ombudsman route is partly funded by your organization, which is clearly biased in my opinion hence will only go there as last resort. Based on my own audit research, most cases referred to ombudsman takes years to play out in favour of the funders while most complainants pass away while waiting for answers. For now, I await your urgent response in terms of refunding my mum for her savings with interest and special measures you will take to update me and my family that you are in fact a proper financial adviser and not only interested in eating up whatever my Mum has in her savings. My Mum currently has comorbidities and is being kept alive with a pacemaker and constant care. Your poor guidance and poor communication have so far only stressed her to become sicker after I told her that I found a letter on road outside her house. Your policy document lacks important information which I need upfront: 1. Originally policy that was signed at inception 2. Original policy wording at time of sign up. 3. Attempts made to trace and communicate with the insured over and above sending letters from a non-functional postal service in South Africa. 4. Commission taken from my Mums contributions per annum over the full term to date. 5. Benefit growth of policy benefits annually over the full payment period term to date. There are a lot more questions as I write this letter out of anger and frustration and trying to keep it as civil as possible. At the end of day, you have taken your commission and profits while my Mum is at the loss end. No smooth talking or fancy words right this wrong. I implore you to take act ethically and rectify this wrongdoing before it starts to escalate further and become a hot topic for local News agencies and social media platforms.
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
21 Sept 2025, 18:32
Liberty Life Bloodsuckers Executives eating Pension SASSA grant till nothing left
Sent email to Agent Dhiren Naidoo on 6 September about information and complaint about bad service. He ignored my email and I sent to Sanlam HQ on 8 September. Liberty HQ apologised on standard response email from Lutendo Mudau they will provide rectification response in 5 days which Liberty HQ failed to do and no feedback till this day.This is the standard trend of Liberty Insurance to “kick a man to death when he falls and take away whatever cents is left” to make profits for fat cat executives millions a month salary. Below is the gist of complaint. Liberty is paying fat cat executives Millions a month while they eat the pensioners money who does not but food so she can pay her life insurance.This is what I mean by Bloodsuckers. I act on behalf on my Mother to uncover what she has, what she has been paying for over 20 odd years to you and the current status as off now. I refer to policy number for MRS SD RAMDHANEY. Unhappiness with your unprofessional behavior and intention to drain a pensioner’s lifesaving so you can make more commissions and profits for yourself. You have made no attempt to contact my mother or trace her whereabouts. You may have been sending AI generated letters to her via Liberty back office as last one seen by total coincidence from a letter (dated February 2025) lying on the road in front of the driveway gate. You have received approximately R400 000 in premiums and you were still happily eating out the R115491 of her Policy cash value of approximately 29% of 20-year contributions while Liberty and its brokers have taken the 70% (Approx R280 000) as profits and commission for themselves. (Compare actuarial forecasts to actual growth on audited spreadsheets for clarity since you have these) Mum stopped paying when she ran out of her life savings and SASSA had *******ion in their back office which was on national news. I was not aware of this nonpayment as she was embarrassed to inform her beneficiaries. You have failed in your duties as a financial adviser to communicate and do the right thing to assist a long-time client who was paying premiums .Bear in mind she sacrificed food and her comfort to pay the premiums to you, which you could clearly see as you have access to her earnings and SARS linked accounts. You still up to this day continue to eat whatever my Mum was entitled to from her over 20 years contributions. You have 3 days to reply as this matter will be posted on hellopeter and other social media websites as off next week Wednesday evening. I am fully aware of the Ombudsman route is partly funded by your organization, which is clearly biased in my opinion hence will only go there as last resort. Based on my own audit research, most cases referred to ombudsman takes years to play out in favour of the funders while most complainants pass away while waiting for answers. For now, I await your urgent response in terms of refunding my mum for her savings with interest and special measures you will take to update me and my family that you are in fact a proper financial adviser and not only interested in eating up whatever my Mum has in her savings. My Mum currently has comorbidities and is being kept alive with a pacemaker and constant care. Your poor guidance and poor communication have so far only stressed her to become sicker after I told her that I found a letter on road outside her house. Your policy document lacks important information which I need upfront: 1. Originally policy that was signed at inception 2. Original policy wording at time of sign up. 3. Attempts made to trace and communicate with the insured over and above sending letters from a non-functional postal service in South Africa. 4. Commission taken from my Mums contributions per annum over the full term to date. 5. Benefit growth of policy benefits annually over the full payment period term to date. There are a lot more questions as I write this letter out of anger and frustration and trying to keep it as civil as possible. At the end of day, you have taken your commission and profits while my Mum is at the loss end. No smooth talking or fancy words right this wrong. I implore you to take act ethically and rectify this wrongdoing before it starts to escalate further and become a hot topic for local News agencies and social media platforms.
0
Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
12 Nov 2024, 08:54
clint
with liberty i saved my money on ivesting it evin when i couldent have work to continue with my investment i didnt lose my savings insted i claimed all my money back and i received it within 7days on my bank account thank you liberty investment team for your loyality.
Helpful (0)
|Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
12 Nov 2024, 08:54
clint
with liberty i saved my money on ivesting it evin when i couldent have work to continue with my investment i didnt lose my savings insted i claimed all my money back and i received it within 7days on my bank account thank you liberty investment team for your loyality.
0
Replies (0)NN
Nomso N
1 reviews | Active since Jan 2020
29 Mar 2024, 10:31
Laid a complaint with the ombudsman
If I could give them zero star, I would! The worse insurance company to invest with. I have been asking for my educator fund to pay school fees for my daughter for over a week, I was told it will take 48hrs then when I call I’m sold some lady by the name Lebogang Mogadime is handling my file. Every time I call he/she is not available, I’m given the run around, I’ve wasted so much airtime calling them. I’m done, I’ve filed a complaint with the ombudsman!!!
Helpful (0)
|Replies (0)NN
Nomso N
1 reviews | Active since Jan 2020
29 Mar 2024, 10:31
Laid a complaint with the ombudsman
If I could give them zero star, I would! The worse insurance company to invest with. I have been asking for my educator fund to pay school fees for my daughter for over a week, I was told it will take 48hrs then when I call I’m sold some lady by the name Lebogang Mogadime is handling my file. Every time I call he/she is not available, I’m given the run around, I’ve wasted so much airtime calling them. I’m done, I’ve filed a complaint with the ombudsman!!!
0
Replies (0)DN
AS
Andre S
1 reviews | Active since Jan 2020
18 May 2021, 06:40
Slugginsh to payout
I received an email from an agent telling me Liberty has money I invested as provident fund many years ago, which they need to pay out to me. I provided the required information to verify identity, banking details etc. This all happened during 2020, now I am still waiting for the payout, and I have emailed th agent, I have contacted the liberty helpdesk, and they are sitting on my money!
Helpful (0)
|Replies (0)AS
Andre S
1 reviews | Active since Jan 2020
18 May 2021, 06:40
Slugginsh to payout
I received an email from an agent telling me Liberty has money I invested as provident fund many years ago, which they need to pay out to me. I provided the required information to verify identity, banking details etc. This all happened during 2020, now I am still waiting for the payout, and I have emailed th agent, I have contacted the liberty helpdesk, and they are sitting on my money!
0
Replies (0)RM
SdlR
Sean de la Rosa
1 reviews | Active since Jan 2020
25 Oct 2019, 10:46
STEALING OUR HARD EARNED MONEY!!!!! THEFT!!!!!!! PLEASE EVERYBODY READ
This is pure theft! Every month I was being charged R3386.46 in management fees for a R1050 monthly contribution. Never once did I get a full transactional list from you or Liberty – you guys hide those statements from us so that we cant see the extent of the theft going on. You can be sure that my funds will be transferred out of Liberty ASAP. Shame on you for calling yourself an "Executive" financial planner. Instead of sending useless “newsletters” you should be acting on behalf of your clients to identify problems like this. I will be taking to HelloPeter and the Ombudsman to express my disgust at Liberty and your blatant negligent service. Instead of recommending other fraudulent options/policies - REFUND ME THE MONEY YOU STOLE! Absolutely shocking! Shame on you!
Helpful (0)
|Replies (0)SdlR
Sean de la Rosa
1 reviews | Active since Jan 2020
25 Oct 2019, 10:46
STEALING OUR HARD EARNED MONEY!!!!! THEFT!!!!!!! PLEASE EVERYBODY READ
This is pure theft! Every month I was being charged R3386.46 in management fees for a R1050 monthly contribution. Never once did I get a full transactional list from you or Liberty – you guys hide those statements from us so that we cant see the extent of the theft going on. You can be sure that my funds will be transferred out of Liberty ASAP. Shame on you for calling yourself an "Executive" financial planner. Instead of sending useless “newsletters” you should be acting on behalf of your clients to identify problems like this. I will be taking to HelloPeter and the Ombudsman to express my disgust at Liberty and your blatant negligent service. Instead of recommending other fraudulent options/policies - REFUND ME THE MONEY YOU STOLE! Absolutely shocking! Shame on you!
0
Replies (0)