Review ofWhitfield Property
Whitfield Property
1.5|21 reviews
IR
Ikgomotseng R
1 reviews | Active since Member
09 Mar 2026, 04:25
No Response to Utility Billing Query - Interest Charged Despite Full Payment
I am experiencing difficulty obtaining assistance regarding my utility account managed by Whitfield. I received a statement reflecting an amount due, which I paid in full and on time. Despite this, interest of approximately R34.88 was added to my account. I emailed my assigned customer service consultant, Tracy, to request clarification but did not receive a response. I followed up telephonically, where Vicki took down my details and advised that Tracy would return my call. Unfortunately, I did not receive the promised call back. I have since escalated the matter via email and attached proof of payment, but I am still awaiting feedback. The amount itself may be small, but the principle is important, especially as interest continues to accumulate while the query remains unresolved. I would appreciate assistance in reviewing the account, providing clarification for the interest charged, and correcting the account if the charge was app**** in error.
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Replies (159)0
Replies (159)Whitfield Property's replyOfficial
09 Mar 2026, 05:12Dear Ikgomotseng Rapodile,
It is with disappointment that we note your referral to a Social Media platform to resolve a matter that could very easily have been resolved.
Be it as it may, levies and utilities are due and payable by the 7th of each month, which is why the interest charge was added to the account as unfortunately the payment was not yet reflecting by the due date..
Prompt levy payments assist a Community Scheme to be able to pay all creditors on time and the failure to do so by an owner, puts pressure on the Community Scheme's finances.
We will ascertain why your enquiry was not dealt with properly internally, to prevent a complaint being posted over the interest charge of R34.88 on this platform.
The WPM Team.
It is with disappointment that we note your referral to a Social Media platform to resolve a matter that could very easily have been resolved.
Be it as it may, levies and utilities are due and payable by the 7th of each month, which is why the interest charge was added to the account as unfortunately the payment was not yet reflecting by the due date..
Prompt levy payments assist a Community Scheme to be able to pay all creditors on time and the failure to do so by an owner, puts pressure on the Community Scheme's finances.
We will ascertain why your enquiry was not dealt with properly internally, to prevent a complaint being posted over the interest charge of R34.88 on this platform.
The WPM Team.
Best regards,
Whitfield Property's reply09 Mar 2026, 05:12
Official
Dear Ikgomotseng Rapodile,
It is with disappointment that we note your referral to a Social Media platform to resolve a matter that could very easily have been resolved.
Be it as it may, levies and utilities are due and payable by the 7th of each month, which is why the interest charge was added to the account as unfortunately the payment was not yet reflecting by the due date..
Prompt levy payments assist a Community Scheme to be able to pay all creditors on time and the failure to do so by an owner, puts pressure on the Community Scheme's finances.
We will ascertain why your enquiry was not dealt with properly internally, to prevent a complaint being posted over the interest charge of R34.88 on this platform.
The WPM Team.
It is with disappointment that we note your referral to a Social Media platform to resolve a matter that could very easily have been resolved.
Be it as it may, levies and utilities are due and payable by the 7th of each month, which is why the interest charge was added to the account as unfortunately the payment was not yet reflecting by the due date..
Prompt levy payments assist a Community Scheme to be able to pay all creditors on time and the failure to do so by an owner, puts pressure on the Community Scheme's finances.
We will ascertain why your enquiry was not dealt with properly internally, to prevent a complaint being posted over the interest charge of R34.88 on this platform.
The WPM Team.
Best regards,
IR
Ikgomotseng R's updateReviewer Update
09 Mar 2026, 06:31Thank you for your response.
I would like to clarify the timeline and the reason the matter was escalated publicly.
The payment for the utilities reflected on the statement was made in full on 29 January, and the amount paid matched exactly what appeared on the statement at the time. There was no indication of any additional amount due.
A subsequent statement then reflected interest of R34.88, which prompted me to email my customer service consultant, Tracy, requesting clarification. Unfortunately, I did not receive any response to that query.
The last follow-up email was sent on 26 February 2026, and again no response was received. As the matter remained unresolved, I sent a formal escalation email to escalations@whitfields.co.za on 3 March 2026, attaching proof of payment and previous correspondence. Six days later there was still no response.
Posting on this platform was therefore a last resort after multiple attempts to resolve the matter internally.
The concern is not merely the amount involved, but the principle. Payments were made according to the statement issued, and it is difficult for residents to pay additional charges when there has been no explanation provided for them.
We simply ask that the same level of responsiveness and clarity be afforded to residents when queries are raised. We fulfilled our responsibility by paying the amount reflected on the statement and by attempting to resolve the matter through the proper channels.
I look forward to the account being reviewed and the matter clarified.
I would like to clarify the timeline and the reason the matter was escalated publicly.
The payment for the utilities reflected on the statement was made in full on 29 January, and the amount paid matched exactly what appeared on the statement at the time. There was no indication of any additional amount due.
A subsequent statement then reflected interest of R34.88, which prompted me to email my customer service consultant, Tracy, requesting clarification. Unfortunately, I did not receive any response to that query.
The last follow-up email was sent on 26 February 2026, and again no response was received. As the matter remained unresolved, I sent a formal escalation email to escalations@whitfields.co.za on 3 March 2026, attaching proof of payment and previous correspondence. Six days later there was still no response.
Posting on this platform was therefore a last resort after multiple attempts to resolve the matter internally.
The concern is not merely the amount involved, but the principle. Payments were made according to the statement issued, and it is difficult for residents to pay additional charges when there has been no explanation provided for them.
We simply ask that the same level of responsiveness and clarity be afforded to residents when queries are raised. We fulfilled our responsibility by paying the amount reflected on the statement and by attempting to resolve the matter through the proper channels.
I look forward to the account being reviewed and the matter clarified.
IR
Ikgomotseng R's update09 Mar 2026, 06:31
Reviewer Update
Thank you for your response.
I would like to clarify the timeline and the reason the matter was escalated publicly.
The payment for the utilities reflected on the statement was made in full on 29 January, and the amount paid matched exactly what appeared on the statement at the time. There was no indication of any additional amount due.
A subsequent statement then reflected interest of R34.88, which prompted me to email my customer service consultant, Tracy, requesting clarification. Unfortunately, I did not receive any response to that query.
The last follow-up email was sent on 26 February 2026, and again no response was received. As the matter remained unresolved, I sent a formal escalation email to escalations@whitfields.co.za on 3 March 2026, attaching proof of payment and previous correspondence. Six days later there was still no response.
Posting on this platform was therefore a last resort after multiple attempts to resolve the matter internally.
The concern is not merely the amount involved, but the principle. Payments were made according to the statement issued, and it is difficult for residents to pay additional charges when there has been no explanation provided for them.
We simply ask that the same level of responsiveness and clarity be afforded to residents when queries are raised. We fulfilled our responsibility by paying the amount reflected on the statement and by attempting to resolve the matter through the proper channels.
I look forward to the account being reviewed and the matter clarified.
I would like to clarify the timeline and the reason the matter was escalated publicly.
The payment for the utilities reflected on the statement was made in full on 29 January, and the amount paid matched exactly what appeared on the statement at the time. There was no indication of any additional amount due.
A subsequent statement then reflected interest of R34.88, which prompted me to email my customer service consultant, Tracy, requesting clarification. Unfortunately, I did not receive any response to that query.
The last follow-up email was sent on 26 February 2026, and again no response was received. As the matter remained unresolved, I sent a formal escalation email to escalations@whitfields.co.za on 3 March 2026, attaching proof of payment and previous correspondence. Six days later there was still no response.
Posting on this platform was therefore a last resort after multiple attempts to resolve the matter internally.
The concern is not merely the amount involved, but the principle. Payments were made according to the statement issued, and it is difficult for residents to pay additional charges when there has been no explanation provided for them.
We simply ask that the same level of responsiveness and clarity be afforded to residents when queries are raised. We fulfilled our responsibility by paying the amount reflected on the statement and by attempting to resolve the matter through the proper channels.
I look forward to the account being reviewed and the matter clarified.
Whitfield Property's replyOfficial
09 Mar 2026, 07:33Dear Ikgomotseng Rapodile,
As indicated, the matter is being investigated and it would be appreciated should there ever be any reason to escalate any matter again, you may simply send an email to escalations@whitfields.co.za.
The WPM Team
As indicated, the matter is being investigated and it would be appreciated should there ever be any reason to escalate any matter again, you may simply send an email to escalations@whitfields.co.za.
The WPM Team
Best regards,
Whitfield Property's reply09 Mar 2026, 07:33
Official
Dear Ikgomotseng Rapodile,
As indicated, the matter is being investigated and it would be appreciated should there ever be any reason to escalate any matter again, you may simply send an email to escalations@whitfields.co.za.
The WPM Team
As indicated, the matter is being investigated and it would be appreciated should there ever be any reason to escalate any matter again, you may simply send an email to escalations@whitfields.co.za.
The WPM Team
Best regards,