IR
Ikgomotseng R
Active since Oct 2017
5
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0
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Reviews
5 reviews1 month ago
No Response to Utility Billing Query - Interest Charged Despite Full Payment
I am experiencing difficulty obtaining assistance regarding my utility account managed by Whitfield. I received a statement reflecting an amount due, which I paid in full and on time. Despite this, interest of approximately R34.88 was added to my account. I emailed my assigned customer service consultant, Tracy, to request clarification but did not receive a response. I followed up telephonically, where Vicki took down my details and advised that Tracy would return my call. Unfortunately, I did not receive the promised call back. I have since escalated the matter via email and attached proof of payment, but I am still awaiting feedback. The amount itself may be small, but the principle is important, especially as interest continues to accumulate while the query remains unresolved. I would appreciate assistance in reviewing the account, providing clarification for the interest charged, and correcting the account if the charge was app**** in error.
159 replies
16 months ago
Won't deliver on time for township clients
Dial a bed wanted to deliver after 18:30. I got a call from the delivery guys that they are on route at 18:30. I bought many beds from them and there's a clear pattern that when the delivery address is Soweto they want to deliver at 17:00 and not earlier. When it's my Sandton address they are on time. You can't make this up. If you are from the township buy a bed elsewhere, trust me.
56 replies
82 months ago
Debiting Incorrect Account
Membership No: 66138951 On the 14 May 2019, I requested that my debit order account details to be amended and my then Financial Adviser (Mr. Sello Rasebotsa) sent me a 'banking details amendment form'. I completed the form coupled with a debit order authorisation letter from my business giving Discovery permission to debit the Business Account. The debit order day is the first of every month. On the 1 of June no debit order went off. On the 5th of June 2019, I sent Ms Mpanza all corresponding documents from the interaction with Mr Rasebotsa as he had resigned and she promised to sort out the banking details amendment. On the 1 of July 2019 the wrong bank account (my personal account) was debited R9862, again I contacted Ms Mpanza to correct this. She told me that because the previous forms were digitally signed, this might have caused the issue (Seriously?). On the 4th of July 2019 She sent me a form titled 'Permission to change banking details' and requested that I fill it and sign it manually, I filled it and sent it coupled with my ID copy as per her request. On the 1st of August 2019 my debit order issues where not solved, Discovery debited the wrong account again!. This time I incurred a R120 penalty because the debit order bounced, there were no sufficient funds in my personal account to accommodate the debit order. On the 2nd of August I relayed the issue again to Ms Mpanza. She did her investigation and came back to me with the following excuse: She said there was missing information on my debit order authorization letter from my business. She said Discovery tried to call me but to no avail (Lies!). She said she will send the proof that Discvovery tried to call me... Still nothing. I want to know when this issue will be sorted once and for all. This is really unprofessional from a big institution like Discovery. How hard can it be to change banking details? Say it were true that Discovery attempted to get hold of me and they could not find me, logic dictates that you would revert back to my Financial Adviser who has all my contacts from WhatsApp, Work email address and phone number. If all fails an SMS could have been sent stating that more information is required. I've incurred R120 in FNB banking penalties for this, who is going to pay it? I'm not wearing this one! Its not my fault Discovery keeps debit the wrong account. Discovery is joking around
105 replies
98 months ago
Inefficient in resolving customer issues
I poured petrol on the 4th of March for R563. On the 8th of March two transactions: R500 and R63 were debited from my account by the same merchant. When I called FNB Private Client a lady by the name of Melissa told me that the inContact SMS received on the 4th (R563) did not imply that amount was deducted already but only "reserved" and that the available balance would not haave gone down. (This did n’t make sense to me because my balance did indeed go down) her explanation of the process was pure lies and an indication of her limited knowledge of the process (She told me there was no error even when it was clear that my account balance went down twice). Currently, there is an amount of R563 still pending. If the R500 + R63 went off officially yesterday why is there a pending amount of R563? Finally, I phoned my private banker who referred me to Reneilwe Sebesho who fully comprehended what had happened. She made me fill a debit card dispute form. My biggest issue is that I'm told I'm going to receive my money after 24 days!! really? 24 days? Meanwhile, my monthly budget must be R563 off? Really FNB. Why am I a private client then? This is really inefficient. I need to pour petrol tonight please have my R563 released from pending onto my account because the merchant has already received their money.
105 replies
103 months ago
Unauthorised debit order blunder
Yesterday(24 Oct 2017) morning a debit order was kicked off my business account with the ref: Elite Radiator. When I called the FNB fraud line there was a disclaimer stating that they knew there was an issue with business accounts being debited incorrectly and reversals would happen midnight. When I checked my account today no reversals where done, on top of that FNB was quick to charger me an honouring fee of R155 because your blunder as fnb pushed my account into the minus. Today (25 Oct 2017) when I called the fraud line a lady by the name of Eileen told me that she would call me latest 11AM regarding this matter it is now 2PM and I've received no call. Such blunders cripple small businesses as it robes them of a much needed cash flow. This is utterly unfair, how long should a reversal take? No accountability whatsoever! Please refund me!!!
61 replies
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5 (100%)