Delay on Refunding my Holding deposit.

Unprofessional refund delays! After supplying all details for a transaction, the transaction could not be concluded, due to WBC Midstream not being capable to comply with a request for details relating to faults listed. I cancelled the transaction and request KevinM to refund my holding deposit Saturday. I am told this afternoon (3 days later) they need my credentials To process the refund - all of which they have e already! Kevin has ghosted me ( not accepting my calls), and their call centre confirmed that there is no phone number for Midstream branch , and that I have to deal with Keven!