Worst ISP and Contact agents

Literally the worst customer service. Account was debited but bounced paid the account and levy in full. A week later my services are in active due to non payment. Cannot get through to accounts due to business hours but the tech support is only there to assist with internet issues and I quote "in terms of providing answers, it will be extremely limited because we dont have access to the billing system and cannot rectify any mistakes because of that, if there are concerns please try chatting or calling them"

I understand that they don't have access to the accounts section. But with no notification or communication advising of the disconnection.

Worst part of it all I'm not home everyday so when I get home from work in the evening I need to now wait until the next day. And due to the nature of employment it's a strict no cellphone policy.

So what do I do in a situation where you've paid your account, no communication to state that it's being disconnected except to tell you that they are moving you too month to month.

Also to only find out that my current billing period is from the 25th which I have never requested it was and always was the 15th.

WIBERNET, some of the staff are ***********, does not know or ask why clients want to cancel.

Paying for ridiculous speeds, constant outages or issues.

Please give some of the staff training on etiquette, communication, retention training, they they are failing Wibernet as a company by not asking how the service could be better.