Wibernet Pure Internet
Claimed Business
Wibernet Pure Internet
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Frequently Asked Questions About Wibernet Pure Internet
Wibernet Pure Internet has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Wibernet Pure Internet across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Chemize H
1 reviews | Active since Jan 2020
11 Feb 2026, 12:30
Pathetic Accounts Department
I dont know if its BEE or what type of people these people are employing but Nolu Sebeko has absolutely no idea about customer service or explaining accounts. Does not respond to any emails or wait after 3 days you will get a response. I would not give that accounts department even one star, reason for two stars is because they do have an excellent technical department, who assist timeously whether its weekends or weekdays. She never allocated a payment once after everything was sent through, and internet was switched off, luckily the technical department assisted me
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Chemize H
1 reviews | Active since Jan 2020
11 Feb 2026, 12:30
Pathetic Accounts Department
I dont know if its BEE or what type of people these people are employing but Nolu Sebeko has absolutely no idea about customer service or explaining accounts. Does not respond to any emails or wait after 3 days you will get a response. I would not give that accounts department even one star, reason for two stars is because they do have an excellent technical department, who assist timeously whether its weekends or weekdays. She never allocated a payment once after everything was sent through, and internet was switched off, luckily the technical department assisted me
0
Replies (0)TL
Tee Lakay-Charles
1 reviews | Active since Jan 2020
24 Oct 2024, 19:17
Worst ISP and Contact agents
Literally the worst customer service. Account was debited but bounced paid the account and levy in full. A week later my services are in active due to non payment. Cannot get through to accounts due to business hours but the tech support is only there to assist with internet issues and I quote "in terms of providing answers, it will be extremely limited because we dont have access to the billing system and cannot rectify any mistakes because of that, if there are concerns please try chatting or calling them" I understand that they don't have access to the accounts section. But with no notification or communication advising of the disconnection. Worst part of it all I'm not home everyday so when I get home from work in the evening I need to now wait until the next day. And due to the nature of employment it's a strict no cellphone policy. So what do I do in a situation where you've paid your account, no communication to state that it's being disconnected except to tell you that they are moving you too month to month. Also to only find out that my current billing period is from the 25th which I have never requested it was and always was the 15th. WIBERNET, some of the staff are ***********, does not know or ask why clients want to cancel. Paying for ridiculous speeds, constant outages or issues. Please give some of the staff training on etiquette, communication, retention training, they they are failing Wibernet as a company by not asking how the service could be better.
Helpful (0)
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Tee Lakay-Charles
1 reviews | Active since Jan 2020
24 Oct 2024, 19:17
Worst ISP and Contact agents
Literally the worst customer service. Account was debited but bounced paid the account and levy in full. A week later my services are in active due to non payment. Cannot get through to accounts due to business hours but the tech support is only there to assist with internet issues and I quote "in terms of providing answers, it will be extremely limited because we dont have access to the billing system and cannot rectify any mistakes because of that, if there are concerns please try chatting or calling them" I understand that they don't have access to the accounts section. But with no notification or communication advising of the disconnection. Worst part of it all I'm not home everyday so when I get home from work in the evening I need to now wait until the next day. And due to the nature of employment it's a strict no cellphone policy. So what do I do in a situation where you've paid your account, no communication to state that it's being disconnected except to tell you that they are moving you too month to month. Also to only find out that my current billing period is from the 25th which I have never requested it was and always was the 15th. WIBERNET, some of the staff are ***********, does not know or ask why clients want to cancel. Paying for ridiculous speeds, constant outages or issues. Please give some of the staff training on etiquette, communication, retention training, they they are failing Wibernet as a company by not asking how the service could be better.
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Replies (0)TB
Tristan B
1 reviews | Active since Jan 2020
11 Apr 2024, 19:00
Terrible Service
Terrible service. Been having Internet issues since day one, month to month for over a year. Paying for a 20mb line & at most receiving between 10-15 mb download. Poor support team & would not recommend.
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susan H
1 reviews | Active since Jan 2020
3 Mar 2024, 09:26
Fantastic service
A very big thumbs up to Wibernet for fantastic service. Today, Sunday , my dish had blown off during the night phoned them at 8.15am they were here by 11am fixed by 11.15 am no charge on a Sunday . Now that’s what I call service !!
Helpful (0)
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susan H
1 reviews | Active since Jan 2020
3 Mar 2024, 09:26
Fantastic service
A very big thumbs up to Wibernet for fantastic service. Today, Sunday , my dish had blown off during the night phoned them at 8.15am they were here by 11am fixed by 11.15 am no charge on a Sunday . Now that’s what I call service !!
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