Shocking Communication from Wifibre

Wifibre and the company that laid our fibre line for whatever reason decided to part ways at the end of March 2021, we received an sms from the company that laid the lines a day or two before this to tell us to check our mails for an email from our provider, i.e. Wifibre. We did not receive any communication from Wifibre. None the less, when we arrived home on the 31 March we had no internet, after speaking to a consultant and realizing that we had been cut off I managed to make a plan with another company and we were up an running the next day. However, I had already paid for the upcoming month and am now still begging for my refund. I get very little feedback via email and no one in the accounts department or on the management team is contactable via telephone. This is incredibly frustrating as I have had to pay the new service provider to get us up and running again and have not been refunded from Wifibre. Absolutely shocking that such little care is given.