Wikkies POMPS!!💩

I bought a new pool pump – and had it installed – by Wikkies, less than a year ago. Just before Christmas the pump sounds like *** being slaughtered, so since it is under guarantee, I call Wikkies to replace the pump.

Then the fun starts…

Wikkies remove the pump to send it to the supplier to do a warranty claim, only later the story becomes there was nothing wrong with the pump (so why take it out, to send it away..?)

So these technicians refit the pump, damaging the pump cover, panel beat it and they go on their merry way.

And what does the pump do? EXACTLY THE SAME THING! So somebody else services the pump and the problem is solved…

But Wikkies have the gall to ask a call-out fee for their services!

I escalated the matter to their management (Gavin) – and I get ten different stories ranging from there was nothing wrong with the pump, to the sand was dirty, there were leaves in the sand, to whatever… but Gavin will investigate the issue.

Outcome of the “investigation” into why a “nothing wrong pump” was making a noise, was removed, was refitted and did the same thing again ****il somebody else service it)?

I get a call from their admin lady, asking when I am paying their callout fee - now reduced to R650…

Absolutely pathetic that Gavin did not call me and tell me what his investigation found – but not surprising…

So Wikkies, please explain to me why – if you guarantee something, and there is nothing wrong with it – would you have removed it to send it to the manufacturer? (Which you probably never did) Then you damage it, refit it, exactly the same problem occurs, but once it is serviced by somebody else, the problem disappears…? And then there is no feedback on your investigation? And then you want to be paid for your “services”???

I am happily paying the callout fee – and sharing my experience of easily one of the worst companies I will NEVER DO BUSINESS WITH AGAIN! These guys have no integrity and their technicians and management are utterly incompetent to the point that they cannot even get their lies aligned. Their service and warranty undertakings are worthless and clearly their product is either questionable or their fitment is (Whoever supplies them better think twice about associating with them, if the product is NOT an issue…)

It will amaze me if Wikkies Pompe are still in business in a years’ time, because looking at some other reviews, I am not the only one rating Wikkies Pompe to be one of the worst companies to do business with - unless of course you want to be pomped…

Good riddance Wikkies!