Bad service

William Simpson Tokai,

After finalizing the deal and paying for the vehicle—which included a warranty clearly stated on both invoices provided—we were given several excuses instead of the dealer honouring the agreement. The inclusion of the warranty was confirmed in person and witnessed. My daughter specifically asked about the warranty, and the representative (believed to be Chantal) confirmed the purchase included a 2-year warranty.

The first invoice included an almost R5,000 delivery charge, which I immediately queried and requested to be removed. We then received the updated invoice, and both invoices stated that the vehicle included a warranty until 2027.

Only after questioning this again was a third invoice sent, suddenly stating that the warranty was not included. When both original invoices were sent back to Chantal and the salesperson, the response was that we were allegedly sent a separate invoice for the warranty—which we never received—and that the warranty was not part of the deal. This is completely unacceptable.

You cannot issue two invoices confirming the warranty, confirm it verbally, then withdraw it afterwards and add it to the price. This is misleading and reflects poor business practice.

The matter is currently pending a resolution. This serves as a warning to potential buyers to verify their invoices and warranty details carefully when dealing with this dealership.