From Promise to Disappointment

I paid for parts at Williams Hunt Fourways for my Peugeot 3008 on 20/02/2026, promised 3-5 working days ETA which was not met but rather received an SMS to bring the car for booking on 26/02/2026 with ref no 45844 which I assumed the part has arrived after speaking to Karin. I brought the car in the next morning to my surprise I was told the part hasn't arrived but opted to leave the car and for the dealer principal to call me which never happen. Today is day 6 Karin called with no ownership other than the part is not there, did not apologize for the inconvenience or committed to resolution on Monday as the parts manager must guide, terrible experience I own a 3008 and 2008 and with the dealer not fully replacing service parts at last interval and not disclosing I am considering walking away from the brand. I would not recommend this dealership as the service department is frustrating. I am greatly inconvenienced as I have to go to work through Uber which is an extra unnecessary cost in this tough economy where every cent counts