MM
Mathabatha M
Active since Feb 2015
35
Reviews
0
Industries
Reviews
35 reviews1 month ago
Exceptional, Professional and Friendly Service
Was assisted by Neo Sibindi who was professional, courteous ,friendly and educated me as a client. The service was definitely seamless and exceptional
53 replies
2 months ago
From Promise to Disappointment
I paid for parts at Williams Hunt Fourways for my Peugeot 3008 on 20/02/2026, promised 3-5 working days ETA which was not met but rather received an SMS to bring the car for booking on 26/02/2026 with ref no 45844 which I assumed the part has arrived after speaking to Karin. I brought the car in the next morning to my surprise I was told the part hasn't arrived but opted to leave the car and for the dealer principal to call me which never happen. Today is day 6 Karin called with no ownership other than the part is not there, did not apologize for the inconvenience or committed to resolution on Monday as the parts manager must guide, terrible experience I own a 3008 and 2008 and with the dealer not fully replacing service parts at last interval and not disclosing I am considering walking away from the brand. I would not recommend this dealership as the service department is frustrating. I am greatly inconvenienced as I have to go to work through Uber which is an extra unnecessary cost in this tough economy where every cent counts
0 replies
2 months ago
Broken promises and disappointing service.
I paid for parts at Williams Hunt Fourways for my Peugeot 3008, promised 3-5 ETA which was not met but rather received an SMS to bring the car for booking which I assumed the part has arrived after speaking to Karin. I brought the car in the next morning to my surprise I was told the part hasn't arrived but opted to leave the car and for the dealer principal to call me which never happen. Today is day 6 Karin called with no ownership other than the part is not there, did not apologize for the inconvenience or committed to resolution on Monday as the parts manager must guide, terrible experience I own a 3008 and 2008 and with the dealer not fully replacing service parts at last interval and not disclosing I am considering walking away from the brand. I would not recommend this dealership as the service department is ***********.
0 replies
7 months ago
Exceptional, Friendly and Professional Service
I would like to comment the exceptional response time to my email where i had a query I got a call back within 60 seconds from Sipho K, who educated me as a customer in a friendly and professional manner. I have just joined pineapple on 01/09/2025 and I know I am finally home. The overall experience from the first engagement till know has been consistent from one person to another. The app and email engagement platforms are exceptional and feedback is prompt.
53 replies
8 months ago
Reactive life Insurer
I received a letter of discontinuation of the Ultimate burial plan policy on 11/08/2025from African Unity which is an underwriter for Doves, when I called Doves on 19/08/2025 around 14:20, spoke to Carswell who had no idea and kept me on hold for most of the call, he didnt seem to know what he was doing, I then requested to speak to a supervisor, he transfered me to Lesego who said their underwriter sent the whatsapp to Doves clients and they are still investigating. My question was why did Doves proactively send messages to their clients that hey are investigating with clear deadlines to mitigate panic as clients have received this disturbing message. He advised me to log a complaint, as management Lesego also did not know how to handle the situation. I am very concerned that should a claim occur it may not be paid as Doves doesnt seem to know how to navigate this and its frustrating and creating panic.
107 replies
18 months ago
Arrogant service consultant - Extreme service failure
I have been with Iwyze for many years and the service has always been great which is why I patronized and remained loyal to the brand. Post my conversation with Ntombi Malisa this morning at 11:30 am, I was left disappointed. I called regarding the debit order which went through on Friday the 18th which was not supposed to be. I had a conversation with Iwyze in the past that if the debit order date falls on a weekend they should debit the following Monday. For some reason this was not the case with this past debit order. A returned debit affects my credit score both internally with the bank and externally as I use a cheque account. When I spoke to Ntombi Malisa, she was arrogant and displayed non empathy towards me and my concern. She never at one point showed empathy, I addressed the issue with her non empathy and all she could say was I hear you and remained arrogant. Post this service failure I am shopping around for a service provider that understands my needs and concerns and makes me feel that I matter and I am heard. My worry is that should I come across Ntombi at claim stage where I am in an accident I will be made to feel like my situation is irrelevant. I am extremely worried.
53 replies
18 months ago
Arrogant consultant - Extreme service failure
I have been with car track for many years and the service has always been great which is why I patronized and remained loyal to the brand. Post my conversation with Simphiwe Ngcobo this morning at 11am, I was left disappopinted. I called regarding the debit order which went through on Friday the 18th which was not supposed to be. I had a conversation with Cartrack in the past that if the debit order date falls on a weekend they should debit the following Monday. For some reason this was not the case with this past debit order. A returned debit affects my credit score both internally with the bank and externally as I use a cheque account. When I spoke to Simphiwe Ngcobo, he was arrogant and not willing to listen to my concern. He never at one point showed empathy, I addressed the issue with his non empathy and he continued to be arrogant. Post this service failure I am shopping around for a service provider that understands my needs and concerns.
53 replies
21 months ago
Drive through long wait service failure - No one was there
on the 24/07/2024 in the afternoon, I went to Steers Wilgeheuwel as usual because i have patronised the brand for years and its the closest Steers from my house in Ruimsig, I went via the drive through where i waited by the ordering device with no one talking to me for a long time, i then proceeded to the payment window which was open and to my surprise, no one there too where i waited again for a long time, after waiting for a very long time again i went to the payment window where there was a long queue, where i waited again, when i finally got to the window, frustrated, i was informed their systems were offline and they were taking orders on a piece of paper using a pen, I placed my order which i had to wait for. I requested to speak to the manager who also took long, her name is Ferdose, she seemed very confused and overwhelmed. I requested the Regional managers name Adil Lahei whom i called and the number was on voicemail. I am still frustrated. I have been buying from this Steers for so many years and this service failure has me very disappointed and i am considering other option s within their visinity. I was late fro my meetings due to waiting extremely long and got into trouble at work. I am so disappointed
0 replies
21 months ago
Drive through long wait service failure - No one was there
on the 24/07/2024 in the afternoon, I went to Chicken licken Wilgeheuwel as usual because i have patronised the brand for years and its the closed chicken licken from my house in Ruimsig, I went via the drive through where i waited by the ordering device with no one talking to me for a long time, i then proceeded to the payment window which was open and to my surprise, no one there too where i waited again for a long time, after waiting for a very long time again i went to the payment window where there was a long queue, where i waited again, when i finally got to the window, frustrated, i was informed their systems were offline and they were taking orders on a piece of paper using a pen, I placed my order which i had to wait for. I requested to speak to the manager who also took long, her name is Ferdose, she seemed very confused and overwhelmed. I requested the Regional managers name Adil Lahei whom i called and the number was on voicemail. I am still frustrated. I have been buying from this chicken licken for so many years and this service failure has me very disappointed and i am considering other option s within their visinity. I was late fro my meetings due to waiting extremely long and got into trouble at work. I am so disappointed
0 replies
29 months ago
Points redemption service failure
On 12/11/2023 I redeemed Nandos 10 000 points , i then got a confirmation email with a voucher code. What puzzled me was the body of the email which displayed that my order was on shipped status and I need to confirm the delivery address below but there was no address or link to confirm the address and all I chose was the merchant Nandos. I am uncertain of whether to go to Nandos or wait for the voucher. On 15/11/2023 I called the call centre, spoke to Paulina ,call ref 1001288849, she kept me on hold for a long time, the overall call took 35 minutes with no solution as the colleagues she checked with had no idea how to resolve my query. She then logged a case. My major concern is that the email is not prescriptive on whether to go to Nandos and present the voucher number or wait for the delivery of the voucher which is extremely frustrating. I was considering deepening franchise value with African Bank but subsequent to this service failure I will no longer patronize the brand.
219 replies
Review Distribution
5 Star
5 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (11.428571428571429%)
1 Star
26 (74.28571428571429%)