DISGUSTING BEHAVIOUR

My partner and I chose to visit Willoughby & Co yesterday after hearing numerous raving reviews about the exceptional experience your restaurant offers. Unfortunately, our visit turned out to be quite the opposite due to the unacceptable behavior of one of your staff members.

My partner had planned to treat me to a special meal at your restaurant for the first time, but our anticipation quickly turned to dismay. Upon our arrival, we encountered a waiter/seat arranger (curly haired man wearing a green/blue shirt) who, despite us standing directly in front of him, completely ignored us and chose to attend to the people behind us instead. The manner in which this person behaved was particularly appalling. He leaned over my partner to attend to the clients behind us, displaying a complete lack of respect and basic courtesy. My partner felt blatantly racially profiled by this individual’s actions. A waitress then assisted us and we ordered drinks and chose to cancel soon after.

This kind of behavior is intolerable in any setting, particularly in a restaurant known for its high standards and welcoming atmosphere. Instead of a memorable dining experience, we were left with a bitter taste and a sense of humiliation. This incident has significantly tarnished our perception of Willoughby & Co, a place we once looked forward to visiting.

I strongly urge you to address this matter with the seriousness it deserves.