W&
Willoughby & Co
Unclaimed Business
W&
Willoughby & Co
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Willoughby & Co
Willoughby & Co has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Willoughby & Co across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCJ
Charlotte J
1 reviews | Active since Jan 2020
18 Oct 2025, 11:28
CLINT FENNEL a disgrace to Willoughby and com
I was subjected to egregious rudeness, verbal abuse, and unwarranted aggression by a waiter of Willoughbys , Klint Fennel. As a loyal patron of The Waterfront and a frequent visitor to that establishment, I am appalled by this breach of basic human decency and professional standards, particularly from an individual in the position of a waiter at one of Cape Town’s most esteemed restaurants. To provide context, I dined with my small dog, Tiger who is ill and requires constant accompaniment. For her comfort and mobility, we transport her in a compact pet buggy, which she rides in discreetly. This arrangement has allowed us to enjoy The Waterfront’s amenities on multiple occasions without incident, as I have witnessed animals in such carriers are routinely accommodated throughout the mall. Indeed, I have personally observed numerous patrons with similar setups —dogs in buggies or even on laps—dining at your restaurant without reproach. Upon entering, one Klint Fennel immediately approached me in a belligerent manner, His tone was not merely discourteous but vicious , delivered in full view of other guests and staff. As a mere waiter , he holds a role that demands courtesy, poise, and hospitality—qualities he abjectly failed to uphold. Instead, he wielded his minor authority with audacious malice, summoning security personnel not once, but twice, to forcibly eject me ,shouting, “Take your dog and get out of The Waterfront!” The first security officer, to his credit, responded with empathy, advising me to relax before I departed to a nearby pet-friendly restaurant. Tragically, Klint Fennel overrode this compassionate intervention with further vicious instructions, compelling a second officer to intervene. Compounding this outrage, as I departed graciously, Mr. Fennel mockingly waved and blew a kiss in my direction before the entire restaurant —a pathetic display of petty triumphalism attempting to further humiliate me and undermined the dignity of the establishment. Some of the other staff confided that they were powerless against his “vicious instructions,” highlighting a toxic dynamic that prioritizes bullying over service. Fennels behavior was not only an affront to me but a profound embarrassment to the restaurant. His actions reveal a bitter, frustrated individual—evident in his affected appearance and demeanor—who abuses his limited remit (directing patrons to tables attempting overseeing staff) to masquerade as an enforcer of mall-wide policy, far beyond his authority. No waiter has the right or remit to expel patrons from The Waterfront; that is the domain of mall security who were kind abd compassionate ,not a restaurant employee. His conduct was mean-spirited, ugly in its cruelty, and wholly unbecoming of South Africa’s dining scene. I am certain the proprietor would be disgusted to learn of such representation. I will pursue resolution through public review platforms, including a detailed account on social media and sites such as TripAdvisor. My commitment to The Waterfront is unwavering, and I will return. He has proven himself to be a bully who uses his minor position to act out his frustrations on patrons on his imaginary stage. The professional theatrical platform was one he has previously perhaps failed on hopelessly It is painfully clear that this public performance of authority , in a restaurant ,masks a profoundly unhappy individual, but his personal failings are no excuse for subjecting customers to such reprehensible behavior.
Helpful (0)
|Replies (0)CJ
Charlotte J
1 reviews | Active since Jan 2020
18 Oct 2025, 11:28
CLINT FENNEL a disgrace to Willoughby and com
I was subjected to egregious rudeness, verbal abuse, and unwarranted aggression by a waiter of Willoughbys , Klint Fennel. As a loyal patron of The Waterfront and a frequent visitor to that establishment, I am appalled by this breach of basic human decency and professional standards, particularly from an individual in the position of a waiter at one of Cape Town’s most esteemed restaurants. To provide context, I dined with my small dog, Tiger who is ill and requires constant accompaniment. For her comfort and mobility, we transport her in a compact pet buggy, which she rides in discreetly. This arrangement has allowed us to enjoy The Waterfront’s amenities on multiple occasions without incident, as I have witnessed animals in such carriers are routinely accommodated throughout the mall. Indeed, I have personally observed numerous patrons with similar setups —dogs in buggies or even on laps—dining at your restaurant without reproach. Upon entering, one Klint Fennel immediately approached me in a belligerent manner, His tone was not merely discourteous but vicious , delivered in full view of other guests and staff. As a mere waiter , he holds a role that demands courtesy, poise, and hospitality—qualities he abjectly failed to uphold. Instead, he wielded his minor authority with audacious malice, summoning security personnel not once, but twice, to forcibly eject me ,shouting, “Take your dog and get out of The Waterfront!” The first security officer, to his credit, responded with empathy, advising me to relax before I departed to a nearby pet-friendly restaurant. Tragically, Klint Fennel overrode this compassionate intervention with further vicious instructions, compelling a second officer to intervene. Compounding this outrage, as I departed graciously, Mr. Fennel mockingly waved and blew a kiss in my direction before the entire restaurant —a pathetic display of petty triumphalism attempting to further humiliate me and undermined the dignity of the establishment. Some of the other staff confided that they were powerless against his “vicious instructions,” highlighting a toxic dynamic that prioritizes bullying over service. Fennels behavior was not only an affront to me but a profound embarrassment to the restaurant. His actions reveal a bitter, frustrated individual—evident in his affected appearance and demeanor—who abuses his limited remit (directing patrons to tables attempting overseeing staff) to masquerade as an enforcer of mall-wide policy, far beyond his authority. No waiter has the right or remit to expel patrons from The Waterfront; that is the domain of mall security who were kind abd compassionate ,not a restaurant employee. His conduct was mean-spirited, ugly in its cruelty, and wholly unbecoming of South Africa’s dining scene. I am certain the proprietor would be disgusted to learn of such representation. I will pursue resolution through public review platforms, including a detailed account on social media and sites such as TripAdvisor. My commitment to The Waterfront is unwavering, and I will return. He has proven himself to be a bully who uses his minor position to act out his frustrations on patrons on his imaginary stage. The professional theatrical platform was one he has previously perhaps failed on hopelessly It is painfully clear that this public performance of authority , in a restaurant ,masks a profoundly unhappy individual, but his personal failings are no excuse for subjecting customers to such reprehensible behavior.
0
Replies (0)NJ
Nicole J
1 reviews | Active since Jan 2020
19 Aug 2024, 14:19
DISGUSTING BEHAVIOUR
My partner and I chose to visit Willoughby & Co yesterday after hearing numerous raving reviews about the exceptional experience your restaurant offers. Unfortunately, our visit turned out to be quite the opposite due to the unacceptable behavior of one of your staff members. My partner had planned to treat me to a special meal at your restaurant for the first time, but our anticipation quickly turned to dismay. Upon our arrival, we encountered a waiter/seat arranger (curly haired man wearing a green/blue shirt) who, despite us standing directly in front of him, completely ignored us and chose to attend to the people behind us instead. The manner in which this person behaved was particularly appalling. He leaned over my partner to attend to the clients behind us, displaying a complete lack of respect and basic courtesy. My partner felt blatantly racially profiled by this individual’s actions. A waitress then assisted us and we ordered drinks and chose to cancel soon after. This kind of behavior is intolerable in any setting, particularly in a restaurant known for its high standards and welcoming atmosphere. Instead of a memorable dining experience, we were left with a bitter taste and a sense of humiliation. This incident has significantly tarnished our perception of Willoughby & Co, a place we once looked forward to visiting. I strongly urge you to address this matter with the seriousness it deserves.
Helpful (0)
|Replies (0)NJ
Nicole J
1 reviews | Active since Jan 2020
19 Aug 2024, 14:19
DISGUSTING BEHAVIOUR
My partner and I chose to visit Willoughby & Co yesterday after hearing numerous raving reviews about the exceptional experience your restaurant offers. Unfortunately, our visit turned out to be quite the opposite due to the unacceptable behavior of one of your staff members. My partner had planned to treat me to a special meal at your restaurant for the first time, but our anticipation quickly turned to dismay. Upon our arrival, we encountered a waiter/seat arranger (curly haired man wearing a green/blue shirt) who, despite us standing directly in front of him, completely ignored us and chose to attend to the people behind us instead. The manner in which this person behaved was particularly appalling. He leaned over my partner to attend to the clients behind us, displaying a complete lack of respect and basic courtesy. My partner felt blatantly racially profiled by this individual’s actions. A waitress then assisted us and we ordered drinks and chose to cancel soon after. This kind of behavior is intolerable in any setting, particularly in a restaurant known for its high standards and welcoming atmosphere. Instead of a memorable dining experience, we were left with a bitter taste and a sense of humiliation. This incident has significantly tarnished our perception of Willoughby & Co, a place we once looked forward to visiting. I strongly urge you to address this matter with the seriousness it deserves.
0
Replies (0)PC
tM
tish M
1 reviews | Active since Jan 2020
8 Mar 2023, 14:17
Customer Pay for Soy Sauce to Dip Sushi
We've eaten there a few times, enjoyed the food albeit expensive for locals. But now we've decided it is enough. We often order their sushi and ask for the low sodium, no alcohol green top bottle and each time they've made us pay for the whole bottle to take away. They do not serve it at the table, as they would only serve up the red top bottle, which of course is stranger than fiction, considering that both bottles are often served at restaurants offering sushi. We have never been made to pay for soy sauce at any other restaurant. But then Willoughby's have an arrogance about them and we will definitely not be going back there, just on principle.
Helpful (0)
|Replies (0)tM
tish M
1 reviews | Active since Jan 2020
8 Mar 2023, 14:17
Customer Pay for Soy Sauce to Dip Sushi
We've eaten there a few times, enjoyed the food albeit expensive for locals. But now we've decided it is enough. We often order their sushi and ask for the low sodium, no alcohol green top bottle and each time they've made us pay for the whole bottle to take away. They do not serve it at the table, as they would only serve up the red top bottle, which of course is stranger than fiction, considering that both bottles are often served at restaurants offering sushi. We have never been made to pay for soy sauce at any other restaurant. But then Willoughby's have an arrogance about them and we will definitely not be going back there, just on principle.
0
Replies (0)CP
Christine P
1 reviews | Active since Jan 2020
23 Oct 2021, 09:39
Excellence in motion
Excellent quality and variety of food. Sushi a cut above all other sushi I've ever had. Excellent service, atmosphere. Friendly, efficient and competent staff. This place should be at the top of any sushi lover's list of go to places.
Helpful (0)
|Replies (0)CP
Christine P
1 reviews | Active since Jan 2020
23 Oct 2021, 09:39
Excellence in motion
Excellent quality and variety of food. Sushi a cut above all other sushi I've ever had. Excellent service, atmosphere. Friendly, efficient and competent staff. This place should be at the top of any sushi lover's list of go to places.
0
Replies (0)CP
Christine P
1 reviews | Active since Jan 2020
19 Oct 2021, 05:49
Sushi heaven
The quality of their food is absolutely amazing. They offer a wide variety of dishes and their sushi is in a class of its own. Excellent service and lovely atmosphere. This place has become my top choice without a doubt.
Helpful (0)
|Replies (0)CP
Christine P
1 reviews | Active since Jan 2020
19 Oct 2021, 05:49
Sushi heaven
The quality of their food is absolutely amazing. They offer a wide variety of dishes and their sushi is in a class of its own. Excellent service and lovely atmosphere. This place has become my top choice without a doubt.
0
Replies (0)SM
Sherry M
1 reviews | Active since Jan 2020
7 May 2020, 15:16
Arrogant Management
Terrible experience ordered take outs when it arrived rock shrimp was cold. Delivery address is 2 minutes drive. I called in to advise that I am not happy the manager spoke to one of the business owners Philip, he was extremely rude. He shouted at the person who I was speaking “how the hell does she expect the food to be warm when it gets to her” damn right I do expect my food to be warm as I am only a two minute drive. They won’t allow as to collect during lockdown and that’s why it was delivered. The duty manager advised that Cameron will call me back in the morning.
Helpful (0)
|Replies (0)SM
Sherry M
1 reviews | Active since Jan 2020
7 May 2020, 15:16
Arrogant Management
Terrible experience ordered take outs when it arrived rock shrimp was cold. Delivery address is 2 minutes drive. I called in to advise that I am not happy the manager spoke to one of the business owners Philip, he was extremely rude. He shouted at the person who I was speaking “how the hell does she expect the food to be warm when it gets to her” damn right I do expect my food to be warm as I am only a two minute drive. They won’t allow as to collect during lockdown and that’s why it was delivered. The duty manager advised that Cameron will call me back in the morning.
0
Replies (0)BV
B V
1 reviews | Active since Jan 2020
6 Nov 2019, 18:21
Willoughby's Manager sets a poor example on how to treat customers
My husband and I who are both in the service industry, celebrated our 20th wedding anniversary on Tuesday 05 November 2019. He called the restaurant to make a booking a few days prior and was informed that they didn’t take bookings but that we could try pop in a little earlier to secure a good seat. We had visited the restaurant in December 2018 and really enjoyed our meal. We therefore decided( regardless of the great list of restaurant options in the V&A Waterfront) that we would have dinner at Willougby’s. On our arrival we were delighted to see that there were 3 booths open and proceeded to sit down only to be informed that the booths were reserved for 5 people and not 3 ,we informed the waiter that it was our anniversary and that it was a special occasion ...a few seconds later a rather irritated man with a bun on his head reiterated that this was a table for 5 and we were only 3 ,I was taken aback as there was no que and there were 2 extra booths open for seating. The Manager, Clint, projected a negative and irritated demeanor. Both his tone, body language and delivery was shocking ... Poor customer service drives customers away and has a negative impact that ripples throughout a business. The least he could have done was congratulate us ... at no point did he apologise that we could not sit at said table. He commented that it was our choice if we wanted to leave. Never the less we were keen to enjoy sushi so decided that we’d opt for a table outside. We didn’t expect any special treatment but common decency goes a long way which is something your manager severely lacks. This was supposed to be a magic evening ..pity that one individual, a manager no less, has so little tact.
Helpful (0)
|Replies (0)BV
B V
1 reviews | Active since Jan 2020
6 Nov 2019, 18:21
Willoughby's Manager sets a poor example on how to treat customers
My husband and I who are both in the service industry, celebrated our 20th wedding anniversary on Tuesday 05 November 2019. He called the restaurant to make a booking a few days prior and was informed that they didn’t take bookings but that we could try pop in a little earlier to secure a good seat. We had visited the restaurant in December 2018 and really enjoyed our meal. We therefore decided( regardless of the great list of restaurant options in the V&A Waterfront) that we would have dinner at Willougby’s. On our arrival we were delighted to see that there were 3 booths open and proceeded to sit down only to be informed that the booths were reserved for 5 people and not 3 ,we informed the waiter that it was our anniversary and that it was a special occasion ...a few seconds later a rather irritated man with a bun on his head reiterated that this was a table for 5 and we were only 3 ,I was taken aback as there was no que and there were 2 extra booths open for seating. The Manager, Clint, projected a negative and irritated demeanor. Both his tone, body language and delivery was shocking ... Poor customer service drives customers away and has a negative impact that ripples throughout a business. The least he could have done was congratulate us ... at no point did he apologise that we could not sit at said table. He commented that it was our choice if we wanted to leave. Never the less we were keen to enjoy sushi so decided that we’d opt for a table outside. We didn’t expect any special treatment but common decency goes a long way which is something your manager severely lacks. This was supposed to be a magic evening ..pity that one individual, a manager no less, has so little tact.
0
Replies (0)