TM
tish M
Active since Jan 2014
17
Reviews
0
Industries
Reviews
17 reviews38 months ago
Customer Pay for Soy Sauce to Dip Sushi
We've eaten there a few times, enjoyed the food albeit expensive for locals. But now we've decided it is enough. We often order their sushi and ask for the low sodium, no alcohol green top bottle and each time they've made us pay for the whole bottle to take away. They do not serve it at the table, as they would only serve up the red top bottle, which of course is stranger than fiction, considering that both bottles are often served at restaurants offering sushi. We have never been made to pay for soy sauce at any other restaurant. But then Willoughby's have an arrogance about them and we will definitely not be going back there, just on principle.
0 replies
122 months ago
What a shock this Somerset West branch is.
After having booked my 'new' phone in a whopping 4 times for the faulty microphone, then the whole board replacement, then the microphone again, then the screen went off, while they cracked my screen and blamed me and my sim card disappeared and reappeared while I am in the repair shop. I was then told to pay R2400 and I refused then they kept the phone and found out 6 weeks later that it was insured, but then couldn't find the phone all day last Friday and accused me of having fetched it, but then they found it again. I agreed to pay the access of R150, and Taryn who tried to help, told me I could collect the phone this evening. I schlepped all the way there and the phone worked for 2 minutes and packed up again. Now I am worried that I didn't get a 'booked-in' slip for it. If they lose it again, then I have no proof.<br> The store closed and they couldn't get it fixed in time. I have had that phone for 4 months and all it's ever done was spent time in the repair centre in Somerset West. The service is shocking. I hope Vodacom Direct 's CEO would contact me and not some PR who responds with my diabetes pseudo. I should get a new phone. That branch offers a disgusting service
75 replies
123 months ago
Same ol problem, service pathetic.
My emails have been off and on intermittently for weeks and I tried phoning Telkom but give up after holding on for 50min each time. This morning at 9.15am I spoke to 3 people who could NOT help me. One even told me she would put me through to sales. What I was meant to do there is anyone's guess. I was on the phone with Nkanyiso for over an hour. He was very patient, and polite, went over everything a number of times renewing everything and I rebooted twice but nothing helped or worked. That was over two hours ago and he promised someone would phone after giving me a reference number. It is now 13H55 still nothing from Telkom. Typical.
75 replies
123 months ago
Why sell me a faulty phone
This morning I phone the manager, Brian and explained how my phone I had bought from them went in for repairs 3 times before and now the screen also went off. I told him it was with Vodacom and now the screen is cracked which I never saw when I took it in. He just kept telling me that they never have problems with their phones and never get 'comebacks' and now that the screen is broken there is nothing he can do. Not interested. He did not even bother to take my name or phone number or look up when I had bought the phone, or if he could assist and phone Vodacom. Nothing, nada, niks, nil, zero. Such is service nowadays in SA.
0 replies
123 months ago
Faulty new phone
My new phone went in for repairs 3 times in less than 4 months and I reported it faulty again but could not bring it in as I was out of town. Each time it was the microphone that went silent. Then suddenly the screen went off, but I could receive calls, even when I cant hear the caller. When I took the phone in, the consultant started pressing the screen but took it to the technical div where I could not see them. 15 min later she returns and accuses me of having removed the memory card and sim card to which I said, I have no idea on how to install or remove it as these were now missing. I was made to feel like a liar and after 10min of arguing, I told her to look at the back where she had taken the phone. She then comes back with the sim card and told me the screen had a crack, which I never saw before. I would not carry a crack screen/glass in my handbag because it could shatter further and leave glass all over. I was quoted R2400, but I am not prepared to take back a phone which were new in October'15 and faulty to begin with and is in a worse state now with a cracked screen. Nobody there wants to take responsibility and say it is all my fault because the screen is cracked.
75 replies
124 months ago
BAD SERVICE CONTINUES
I am so tired of complaining about Vodacom and the poor service that I am almost prepared to settle for this terrible phone they sold me in October of last year. Two repairs later and lost information from my phone, and I am still having problems with it. I am now reluctant to take the phone in and yet it has to be fixed.<br> Why do they sell us bad products.
75 replies
125 months ago
Harassment
Why does Mtn insist on sending through sms's in the middle of the night when I'm asleep. Why does Mtn insist on passing on my number to all and sundry so that they can harass me day or night with all kinds of jargon they want to sell me. How dare they do this to their clients. The harassment never stops.
75 replies
125 months ago
Poor Service
I have been carrying a cell phone since they first came on the market back in the early nineties, and I have never experienced the poor service as I now do with Vodacom.<br> My new phone was in for its 3rd repair and on fetching it last week, I was told by a staff member who was too busy on his personal cell phone to help me that I was rude and that he can take his time, when I asked if he was now done with his own phone. Then I asked for Eugene, the manager , and he came to assist me. I was yet again surprised that he could not link me to the internet because he said the store had no Wi-Fi..huh? My name was spelt wrong and now I look at another name when I use other apps. My phone had not even been charged on collection, a courtesy surely they can extend.<br> I ended up with a phone who had a load of stuff loaded onto it I do not recognise and I am not sure if I got back my own phone or a used-refurbished one. However, my phone do not ring immediately when I get called, it starts ringing after the 4th ring from another phone. I am sick to death of Vodacom and wish I could cancel my contract so that my nightmare can end.
75 replies
125 months ago
Inferior Products
Vodacom now have my less- than- 3month- old- phone in for repairs a second time. Same problem. No sound.<br> The Samsung phone was one month old to the day, when it first happened. When I took it in the first time, I was immediately told by the consultant she knew what the problem was, due to that phone being known for its faultiness with its microphone. I asked for a new phone and it was like asking for the Moon. Now I am sure that that phone is still on the shelf being sold to you, the consumer, on a daily basis. Why? Why are these super-rich conglomerates allowed to sell us inferior products? Are we SA'ns so desperate to buy anything we are sold, inferior quality and all. Really, we must start being heard!<br> As for Vodacom, nobody there is 'responsible'. It's Samsung, it's the computer, it's the phone, its mickey mouse. The consultants are ornaments. You cant get stroppy with them, oh no, they get even stroppier with you. No matter if you use the phone for business and it is grossly inconvenient, they're not interested. Last time I reported it on Hellopeter, I was promised a call from whoever, but I am still waiting. That's Vodacom for you!
75 replies
126 months ago
BAD SERVICE AS USUAL
I moved my DSL/internet over to Telkom from another provider in August'15. My email account/address suddenly stopped working over a week ago and I can not get it up and running, after five calls to Telkom. Each time I am given a different story or I end up with a 'dead' line that goes nowhere. How is it possible that a network with a majority monopoly can give one such poor service and get away with it. I can not get my emails and both private and business emails are shut down.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
16 (94.11764705882354%)
1 Star
1 (5.882352941176471%)