Bad service

Today I tried calling Willow Creek with a urgent question. Multiple calls were made with someone picking up the phone and not saying anything???? After a long while it's hello, hello, hello as if they cannot hear me??? I sent a message to their facebook page, waiting the whole day for someone to get back to me, only when I sent through a complaint after 6pm they were suddenly willing to help.I will definitely never be ordering from them again. Their service is appalling.