***** business practise

The Willows offered a spin and win competition at the Whale festival earlier in the year. All you had to do was have a look at their accomodation offerings and spin the wheel for a discounted weekend at the resort. I won a 50% discounted weekend and my boyfriend won a free weekend so we booked, brought granny from East London and headed off to the Willows. What they didn't tell you was that you wouldn't be housed in the accommodation shown but in a mouldy back unit without the same facilities as shown. We had tried to book a front unit(as shown) with indoor braai(during winter) but were told it wasn't available. On requesting to move from the mouldy back unit once there, suddenly the front unit was available but at extra cost. I think this is a very disappointing, ***** way of doing business and needless to say, we didn't go back to use the other voucher. Very poor business practise and we felt rather conned. Leaves a very bad taste.