Hair found on D'lite margarine

I purchased a block of d'lite margarine and when I opened the wrapper to use it there was a strand of hair on the top.i was really disgusted .I contacted the company to complain about it.i was asked to email the pics n my receipt to them.the lady asked which brand of margarines I used n she asked about the varies ones they manufacture.she said that she will send someone to.collect it.