Winalot
2.7|9 reviews
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Anonymous
1 reviews | Active since Member
11 Feb 2017, 08:23
ZERO SATISFACTION FROM WINALOT & ZERO APPLIANCES
<p>So, two weeks ago I bought a Zero Appliances 6 burner gas oven online from Winalot in Johannesburg. It arrived dented in the front, dented at the back, scratched on top and when I opened the oven, the rubber lining was loose and flopping around. I sent it back with the same courier company. It was delivered and taken away from Globefreight.</p> <p>A week later I was refunded the money for the oven, but the seller kept the courier money which was approximately R500. I have sent a few emails respectfully asked for the money back, but no response. I then phoned the company that makes the oven and the person (not sure of his position, but I asked the receptionist to put me through to the highest up person she could) and spoke to him. He agreed with me that it was not fair to charge a fee for an item that was delivered dented and so forth. Upon his request I sent him pics as well. So far, nothing again. I sent another mail asked for a follow up and again nothing.</p> <p>So now what? Do I just let it go because I'm honestly too tired to fight with people over R500. Just seems so unfair of them really. As far as I'm concerned either the company that supplied me or the courier should absorb the loss, not me. Thank you for letting me vent Peter. Cheaper then a visit to the local psychologist.</p>
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Anonymous's updateReviewer Update
11 Feb 2017, 08:32And furthermore I had no time to wait for a replacement oven as I was desperate for it. I bought one locally at 4 times the price and collected it myself. I literally had flames coming out of my old one, no time to wait for them to deliver an undamaged oven. Ignoring my emails about the refund for the freight charges as well. Just like a slap in the face. Stuff off, we're done with you is the message I get.
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Anonymous's update11 Feb 2017, 08:32
Reviewer Update
And furthermore I had no time to wait for a replacement oven as I was desperate for it. I bought one locally at 4 times the price and collected it myself. I literally had flames coming out of my old one, no time to wait for them to deliver an undamaged oven. Ignoring my emails about the refund for the freight charges as well. Just like a slap in the face. Stuff off, we're done with you is the message I get.
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Anonymous's updateReviewer Update
14 Feb 2017, 16:20A person by the name of Monique came and saved the day today. I have been EFT'd the missing freight money within hours of speaking to her. She agreed with me. Cherry-Lee then informed me that because of my complaint, their procedures have now been amended to allow for a freight refund of the goods are received damaged and the client wants a refund. In the past there has been no refund on freight charges for any reason.
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Anonymous's update14 Feb 2017, 16:20
Reviewer Update
A person by the name of Monique came and saved the day today. I have been EFT'd the missing freight money within hours of speaking to her. She agreed with me. Cherry-Lee then informed me that because of my complaint, their procedures have now been amended to allow for a freight refund of the goods are received damaged and the client wants a refund. In the past there has been no refund on freight charges for any reason.