So called "attorney" from hell

What an ignorant person i had to deal with on 19/06/2021 by the "head of legal" is what he called himself I had an enquiry about about the vaccines being charged to my medical aid. I called and a lady explained to me as to why it was charged to my medical aid. Unfortunately the call disconnected but i was happy with her response and understood. She was calm and informative when she was explaining the reasonings. A few minutes later, i received a call from someone else. His/her tone was harsh and sounded as if he/she was shouting me for making the enquiry. Nevertheless, i listened to what he/she had to say. But whenever i wanted to say something i was cut off short. He/she never gave me their name and kept saying they are an attorney blah blah blah. He/she also said they listened to my call before calling me as if to threathen me. I hope all the call are recorded because im mortified of the service. He/she cut my call and 3 times after each time i tried calling to speak to a store manager they refused to me to speak to a store manager and said i was being abusive and this is all "too much". So i asked to speak to someone that could handle my query. They refused to give details and their name hence i am using he/she. There was no need for this so called attorney to call me and worsen the situation when the 1st lady i spoke to already explained everything to me. I am a 34 yr old woman, an adult and i understood the 1st lady. I would like this so called "head of legal" at pharmacare windermere in durban to be dealt with. His attittude and behavior was pathetic and i dont understand how he became an attorney of justoce when he cant handle a smal consumer query