Review ofWindoor
Windoor
2.2|0 reviews
CB
Clinton B
1 reviews | Active since Member
21 May 2015, 15:24
NEVER EVER USE WINDOOR!!
Countless issues and they refuse to take responsibility for anything. Delays, wrong products, wrong sizes, damaged goods... Continue to refuse to help solve issues and continue to ridiculously try and shift blame to other parties. Recently contacted them to please come and sort out a window with a defective hinge and they refuse to even come and look before I pay R695 plus VAT, again saying it is probably the installers fault and not theirs. Do not ever do any business with this company or any other company associated with their owner Jon Keegan
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Replies (76)Windoor's replyOfficial
22 May 2015, 07:49Hello cb7074,
Hi Clinton and Sonya Bosch
We are SAGGA registered and professional installers and suppliers and are the ONLY suppliers that offer a TWO YEAR INSTALLATION GUARANTEE.
Yes, there was an error with the measurements for this order that cost a everyone time and frustration - these issues were all sorted out BUT let's take into consideration the facts.
We priced a supply and install project but you elected to forego this and take supply only to save a few thousand Rand. This resulted in a hack job of an install by an UNACCREDITED installer who damaged products, and now you blame us after many 3rd parties have pointed out issues with his work.
We do not provide on site service free of charge, and follow a callout fee process. IF the problem is ours, we refund and repair immediately FREE OF CHARGE in line with guarantees FOR TWO YEARS, but if not, you are required to pay for the consultation, time and evaluation of your issues - simple.
I offered a solution for you to take a photo and send it in for immediate evaluation, but did not take this up but chose rather to lie and slander us - let the reader decide.
Assuring you our best attention at all times.
Jon
Hi Clinton and Sonya Bosch
We are SAGGA registered and professional installers and suppliers and are the ONLY suppliers that offer a TWO YEAR INSTALLATION GUARANTEE.
Yes, there was an error with the measurements for this order that cost a everyone time and frustration - these issues were all sorted out BUT let's take into consideration the facts.
We priced a supply and install project but you elected to forego this and take supply only to save a few thousand Rand. This resulted in a hack job of an install by an UNACCREDITED installer who damaged products, and now you blame us after many 3rd parties have pointed out issues with his work.
We do not provide on site service free of charge, and follow a callout fee process. IF the problem is ours, we refund and repair immediately FREE OF CHARGE in line with guarantees FOR TWO YEARS, but if not, you are required to pay for the consultation, time and evaluation of your issues - simple.
I offered a solution for you to take a photo and send it in for immediate evaluation, but did not take this up but chose rather to lie and slander us - let the reader decide.
Assuring you our best attention at all times.
Jon
Best regards,
Windoor's reply22 May 2015, 07:49
Official
Hello cb7074,
Hi Clinton and Sonya Bosch
We are SAGGA registered and professional installers and suppliers and are the ONLY suppliers that offer a TWO YEAR INSTALLATION GUARANTEE.
Yes, there was an error with the measurements for this order that cost a everyone time and frustration - these issues were all sorted out BUT let's take into consideration the facts.
We priced a supply and install project but you elected to forego this and take supply only to save a few thousand Rand. This resulted in a hack job of an install by an UNACCREDITED installer who damaged products, and now you blame us after many 3rd parties have pointed out issues with his work.
We do not provide on site service free of charge, and follow a callout fee process. IF the problem is ours, we refund and repair immediately FREE OF CHARGE in line with guarantees FOR TWO YEARS, but if not, you are required to pay for the consultation, time and evaluation of your issues - simple.
I offered a solution for you to take a photo and send it in for immediate evaluation, but did not take this up but chose rather to lie and slander us - let the reader decide.
Assuring you our best attention at all times.
Jon
Hi Clinton and Sonya Bosch
We are SAGGA registered and professional installers and suppliers and are the ONLY suppliers that offer a TWO YEAR INSTALLATION GUARANTEE.
Yes, there was an error with the measurements for this order that cost a everyone time and frustration - these issues were all sorted out BUT let's take into consideration the facts.
We priced a supply and install project but you elected to forego this and take supply only to save a few thousand Rand. This resulted in a hack job of an install by an UNACCREDITED installer who damaged products, and now you blame us after many 3rd parties have pointed out issues with his work.
We do not provide on site service free of charge, and follow a callout fee process. IF the problem is ours, we refund and repair immediately FREE OF CHARGE in line with guarantees FOR TWO YEARS, but if not, you are required to pay for the consultation, time and evaluation of your issues - simple.
I offered a solution for you to take a photo and send it in for immediate evaluation, but did not take this up but chose rather to lie and slander us - let the reader decide.
Assuring you our best attention at all times.
Jon
Best regards,