Shocking!

Terrible experience. We received the wrong colour blinds. And Charmaine (the owner) told us because we signed the quote for the wrong colour and paid a deposit we are responsible.... for their mistake.

We originally looked at a colour and realised with the sales rep present that it was way to organge. We then chose 2 more colours that we were happy with. Charmaine told us she sent us 3 quotes; we checked, we only received 2 quotes. Unbeknown to us, 1 quote was for the orange colour called 'Biscuit' and then another quote for a colour we liked. We chose the biscuit colour thinking it was our second choice of a more neutral colour and because it was also cheaper. We had no idea the biscuit colour was the orange colour we didn't want.

I contacted Charmaine to inform her and I was told it's all our fault. It's our fault that: 1) we initially chose the orange colour and the sales rep wrote it down and handed it in to be quoted on after we changed our minds on the colour. It's our fault that 2) she sent us a quote for the colour we didn't want. It's our fault that 3) she sent us 2 quotes (with wrong colour) when she said she said she sent us 3 quotes - we never received 3 quotes. It's our fault that 4) that we signed quote for wrong colour (thinking it was the correct colour) and factory will not fix the error.

Because Windovert can't blame the factory, they have to blame the customer.

It's alllllll our fault and Charmaine and sales rep are not to blame and we now sit with orange vertical blinds.

I couldn't understand why the guy who came to install the blinds couldn't wait to leave the premises. He didn't even check to see if COD balance I gave him was correct. We never received a receipt either. He left the blinds open at an angel so one couldn't see the colour of the blinds properly. It was only after they had left did I close the blinds and was left stunned that it was the colour we didn't want.

To everyone out there, Windovert will not fix any problems and will blame the customer for their faults.