Please pay my refund ASAP

On the 15th of September I went for an x-ray at winelands radiology in Busamed Somerset West. I was told I need to do an upfront payment then claim the refund from my medical aid or health insurance - I did. I submitted all the paper work to my health insurance. Yesterday i followed up with my insurance because they don't usually take this long to payout claims. Upon following up I was told payment has been made to Winelands Radiology as they submitted a claim on my insurance (God know why because I already paid them). I contacted them asking why the hell? now I need to claim refund from them which will take up to 7 working days - I have been waiting for longer than a month already. Please get you sh*** together. I am not even going to mention that you gave me an incorrect quote for the procedure as well - poor service!