Shocking service and Negligence

On 3 December 2018, I visited Winelands Radiology at Vergelegen MediClinic for Xrays. Per my request (and I completed the release forms) they omitted to send the results on to me via email. I gathered that they sent it on to the doctor (whom I had not heard from either) and that everything was in order. When I followed up with them on 23rd January (weeks later), the report in fact stated that I had to go for a scan, as there might have been a tumor. At this point, I wanted to know 1) why they had not sent me the report in December already, as this could be serious 2) why it was not sent to the doctor, who I checked with and confirmed they had not received it. They confirmed that the person originally sent it to the incorrect email address to the doctor, and then corrected it. But failed to send it to me completely and admitted to this. This was negligent. Had I received it, I could have followed up with the doctor in December already.After seeing the ENT - who looked at the Xrays and the newly taken Scan, he confirmed me that they incorrectly diagnosed me from the Xrays and there was absolutely no sign of a tumor. When I followed up with them in this regard, they refused to take accountability or refunding me the cash I spent based on an incorrect opinion and also their negligence in not sending it on to me - rolling into a new medical year and already spending a chunk from my new medical aid savings. Not only did they waste my time, and my medical funds in a new medical year, due to their incompetence, but they also caused unnecessary trauma with the diagnosis of a tumor which never existed in the first place. I tried on numerous occasions to claim the scan costs back, but the manager kept replying, they see the case is closed This had been 29 March. I requested for this matter to be escalated, and to date, have not heard from them again. I find it appalling that the company takes advantage of people. I shudder to think what transpires with other patients who do not ask questions or don't have the knowledge regarding their rights as a customer. How many other reports have not been sent on? What is the use of signing a release form if you don't receive your report.