CR
Chantal R
Active since Jul 2017
13
Reviews
0
Industries
Reviews
13 reviews25 months ago
Shocking Quality and Shocking Customer Service
On the 23rd of January I had an appointment at Scarlet Fashion in Somerset West to view dresses. I needed a dress for a wedding I was attending in Australia during March. The process is for you to chose 5 dresses, you pay a fee which is refunded if you buy a dress. You are not allowed to touch any of the dresses and no photos. But the person helping you to fit, throws the dresses on the floor!!!! I found a dress I liked paid R8500 for the dress and was told to collect it later the afternoon as it required steaming. When I brought the dress home, I noticed that the straps were damaged. I immediately took photographs of the damage and contacted Scarlet via Whatsapp. They immediately denied seeing this damage - it was damage due to poor quality of the dress. They said they will arrange for this to be fixed with the lady who had to do the alterations. I continued to request remediation, initially asked for another replacement dress - they did not have another. I suggested a partial refund. I asked for management to attend to my complaint and received an email back from "Nick" on 6 February, who imp**** again that I damaged the dress by stating "the dress left the store in good condition". Right. I took photos of the damage and that was bad workmanship. He also stated that they offered a solution - which was actually not viable. I took the dress to a fabric shop, upon inspection we found that all the loops were damaged as well! When taking the dress to the lady who had to do the alterations (the one who they apparently arranged with to have it fixed (I doubt they did as she didnt know about this), she immediately said she hopes they provided a partial refund as this was damage due to bad manufacturing. She was not able to fix the loops nor the straps as the fabric which was cut off at the bottom to make the dress shorter ran the wrong way. I sent another email to "Nick" on 6, 9 and 13 February with NO RESPONSE. I received another email from GLM Marine (?) 14 February, don't know who this is as there was no introduction stating that full procedure was followed. with a reasonable solution. I responded that I disagree as they believe (hearsay) from the shop assistants that they checked the dress, which they clearly did not! I sent a response on the 14th of February, again on the `15th of February after being at the fabric shop and again 16 and 21 February. With photos proving the damage. No response to any of my emails. This was after their proposed solution did not work, as stated the alteration lady confirmed that the damage could not be fixed. I wore the dress with the damage, and after one night all the loops teared lose! The dress is now unwearable. This is shocking service. I advise anyone thinking of buying a dress from them to not buy from them. They are over priced - these dresses look as if they were made in China! Poor quality and a *******.
0 replies
29 months ago
Shocking Service
DSV Road scheduled to deliver my MTN sim card on Monday 27 November. They requested that I be available from 8h00 in the morning - I would assume till 16h00 or latest 17h00 - general close of business. The entire morning, no one pitched. At 12h44 I received an sms stating: "The driver from DSV Road Secure Division is on his way to your given address with a delivery for you." I would expect that the delivery would be within the hour or maximum 2 hours of the sms. Still no one pitched 15h00 passed, 16h00 passed, 17h00 passed. At 17h20, 4 and a half hours after the sms was received, I received a call from the Call centre in Gauteng - wanting to reschedule. I had waited at home the entire day with no notification, and casually they want to reschedule. Do they think people sit around the entire day just to wait for them to arrive or not? This service is appalling. I asked that this be escalated as I want to hear from senior management. The process is badly managed. They have a contact number, why not notify the customer within a reasonable time frame that they are not going to make it? Even 16h00 would be better than 17h20. The controls around non delivery and customer notification requires review - clearly the process is not working. My time is limited and not delivering, has had downstream impact for me. I am really not happy with the service. Further no contact from management. I updated this review to include - all the responses to 1 star ratings are copy and paste responses. Also note that most of the complaints relate to the same poor service delivery issues. 78.41% of people who took even more of their precious time to provide feedback, rated service 1 star. Hopefully the business uses the feedback to improve their poor service delivery and customer care. #Black Friday
72 replies
29 months ago
Shocking Service
DSV Road scheduled to deliver my MTN sim card on Monday 27 November. They requested that I be available from 8h00 in the morning - I would assume till 16h00 or latest 17h00 - general close of business. The entire morning, no one pitched. At 12h44 I received an sms stating: "The driver from DSV Road Secure Division is on his way to your given address with a delivery for you." I would expect that the delivery would be within the hour or maximum 2 hours of the sms. Still no one pitched 15h00 passed, 16h00 passed, 17h00 passed. At 17h20, 4 and a half hours after the sms was received, I received a call from the Call centre in Gauteng - wanting to reschedule. I had waited at home the entire day with no notification, and casually they want to reschedule. Do they think people sit around the entire day just to wait for them to arrive or not? This service is appalling. I asked that this be escalated as I want to hear from senior management. The process is badly managed. They have a contact number, why not notify the customer within a reasonable time frame that they are not going to make it? Even 16h00 would be better than 17h20. The controls around non delivery and customer notification requires review - clearly the process is not working. My time is limited and not delivering, has had downstream impact for me. I am really not happy with the service. Further no contact from management.
0 replies
29 months ago
Shocking Service
DSV Road scheduled to deliver my MTN sim card on Monday 27 November. They requested that I be available from 8h00 in the morning - I would assume till 16h00 or latest 17h00 - general close of business. The entire morning, no one pitched. At 12h44 I received an sms stating: "The driver from DSV Road Secure Division is on his way to your given address with a delivery for you." I would expect that the delivery would be within the hour or maximum 2 hours of the sms. Still no one pitched 15h00 passed, 16h00 passed, 17h00 passed. At 17h20, 4 and a half hours after the sms was received, I received a call from the Call centre in Gauteng - wanting to reschedule. I had waited at home the entire day with no notification, and casually they want to reschedule. Do they think people sit around the entire day just to wait for them to arrive or not? This service is appalling. I asked that this be escalated as I want to hear from senior management how they can expect customers to sit around and wait the entire day. The process is badly managed. They have a contact number, why not notify the customer within a reasonable time frame that they are not going to make it? Even 16h00 would be better than 17h20. The controls around non delivery and customer notification requires review - clearly the process is not working. My time is expensive and not delivering, has had downstream impact for me. I am really not happy with the service.
0 replies
81 months ago
Superb Customer Service
I would like to compliment Nika Jonk, the receptionist who arranges all appointments/call outs. She is incredibly professional and has provided superb customer service to me over the time period that I have dealt with her. An asset to the company. Thank you very much, it was really a pleasure to deal with such a highly competent and efficient person.
0 replies
81 months ago
Shocking service and Negligence
On 3 December 2018, I visited Winelands Radiology at Vergelegen MediClinic for Xrays. Per my request (and I completed the release forms) they omitted to send the results on to me via email. I gathered that they sent it on to the doctor (whom I had not heard from either) and that everything was in order. When I followed up with them on 23rd January (weeks later), the report in fact stated that I had to go for a scan, as there might have been a tumor. At this point, I wanted to know 1) why they had not sent me the report in December already, as this could be serious 2) why it was not sent to the doctor, who I checked with and confirmed they had not received it. They confirmed that the person originally sent it to the incorrect email address to the doctor, and then corrected it. But failed to send it to me completely and admitted to this. This was negligent. Had I received it, I could have followed up with the doctor in December already.After seeing the ENT - who looked at the Xrays and the newly taken Scan, he confirmed me that they incorrectly diagnosed me from the Xrays and there was absolutely no sign of a tumor. When I followed up with them in this regard, they refused to take accountability or refunding me the cash I spent based on an incorrect opinion and also their negligence in not sending it on to me - rolling into a new medical year and already spending a chunk from my new medical aid savings. Not only did they waste my time, and my medical funds in a new medical year, due to their incompetence, but they also caused unnecessary trauma with the diagnosis of a tumor which never existed in the first place. I tried on numerous occasions to claim the scan costs back, but the manager kept replying, they see the case is closed This had been 29 March. I requested for this matter to be escalated, and to date, have not heard from them again. I find it appalling that the company takes advantage of people. I shudder to think what transpires with other patients who do not ask questions or don't have the knowledge regarding their rights as a customer. How many other reports have not been sent on? What is the use of signing a release form if you don't receive your report.
0 replies
89 months ago
Super Customer Service!!
I ordered a few items online via the Lizzard/Lizzy online store. The initial customer experience was amazing from the start! From placing my order, to receiving my order. I even received a hand written thank you note in my parcel. One of the items had been the incorrect size. A lady by the name Karen, assisted me with the return, following up daily, accomodating me to the point that they actually made/altered the sizing to accomodate me. The customer service was one of the best I have ever experienced. Hard to find these days. Thank you Karen. You are superfantastic!!
0 replies
98 months ago
Excellent Service - PostNet Somerset West - Circle Centre
I needed a parcel delivered as I could not collect due to having an operatio and cannot drive. PostNet In Somerset West - Circle Centre, offered to deliver my house. Excellent Customer Service - thank you to a highly efficient owner and team.
0 replies
103 months ago
Fantastic Service and Great Shop
Closet 2 Closet offers the opportunity to either sell unwanted clothing or buy second hand clothing at fantastic prices. Anya offers superb customer service and as a selling customer highly recommend anyone to make use of this fantastic service. There are very few stores like this around. Thank you!
0 replies
104 months ago
Shocking Service, security and controls with regards to Fraud on my Account. No apology or feedback provided for over a month
On 15 August, Edgars consultant called me to verify purchases made on my account at Cresta Edgars – to the value of over R8000. I confirmed that I had not made the purchases and that my account was fully paid up – besides a small balance for admin fees charged monthly R61.08. I live in Cape Town and was definitely not at Cresta. Further to this, she confirmed that my card was marked as lost/stolen and a new card was re-issued. This was not done by myself – I am still in possession of my card! She told me to go to my nearest branch to confirm that it was not me who made the purchases. First inconvenience caused – I had to go the Edgars to communicate this information, they told me that I needed to get a police affidavit and verified copy of my ID as proof that I had not made the purchases. A further inconvenience as I had to make time before going to work to go to a police station, and then had to go back to Edgars to complete all the paperwork. This is a huge inconvenience as I travel very far to work and back daily – and had to make a considerable effort to attend to this – or I would be liable for the fraudulent purchases. Up until 4 September 2017 no one had bothered to contact me and it has been three weeks since the incident I sent a complaint specifying that I wanted feedback as to how this could happen and also for them to arrange a new card. I specified that I don't want to talk to a call centre, but that I expected a call and apology on a management level. The following day, the call centre called me just to confirm that the fraudulent amounts were reversed. NO apology. Made it sound as if it was my problem. When I asked about my card, which is obviously not working, she said I need to go to a branch and request another card. Another inconvenience. I can't use my account due to Edgars poor security and controls and allowing this fraudulent activity on my account. When I received my month end statement, they only reversed the 2 fraudulent purchases but had the audacity to charge me the R50 for the fraudulent card that was issued to the fraud who pretended to be me, and an admin fee on an account that is not active as I don't have a card currently I can shop on. I escalated this to customer service again on 15 September and I am yet to receive a call or a response in writing. I have been a loyal customer for 20 years. This is shocking and unacceptable. To date I have had no apology, and no feedback per my request as to what happened on my account. I am charged with fees for a card which was fraudulently re-issued by Edgars, without my consent and an admin fee on a fully paid up account which is not operational due to their incompetence in fixing this situation.
454 replies
Review Distribution
5 Star
6 (46.15384615384615%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (53.84615384615385%)