Almost 2 months, still no refund

I requested a refund on 21st September, 2 weeks later...nothing.<br> Followed up on 7th October. Was told the refunds would be processed every Friday over the next 3 week period. A month later...nothing.<br> E-mailed Wineweb on 28 October, 2 weeks later...still no reply.<br> Called them on 3 November. Lee Ann confirmed that it would be authorised and paid on Friday 6th November.<br> Again, now almost a week later...still nothing received.<br> Word of advice...do not do business with these people.