GM
Gary M
Active since Mar 2011
7
Reviews
0
Industries
Reviews
7 reviews24 months ago
45% premium increase
I have been with rogz/dotsure for over 6 years claim-free and last week received a letter to inform me that my premium will be increasing by 45%. One can understand our inflationary economic environment and rising costs, but 45% is far beyond excessive! I will be cancelling my policy today as I will not do business with companies who treat their clients in this manner.
53 replies
70 months ago
Interest charged in error - it never ends
Despite the attractive cash back opportunities/reward boosters associated with Discovery Bank, their systems and service are a constant source of frustration and completely ruins the customer experience. Since being migrated to Discovery Bank in the 2nd half of 2019, I have been erroneously charged interest on my account after a statement run on several occasions. They admit the issue on their side and reverse the interest, but the problem just resurfaces the next month again. You spend ages on the phone with them and if the call drops, tough luck you just have to call in again and start over!
159 replies
74 months ago
Afrihost can be proud of themselves
Over the past few weeks I have been working from home for various reasons, and since the commencement of national lockdown due to COVID19 on Friday 27th March it has now become compulsory to do so. My fibre connection through Afrihost has now become one of the most vital items in my daily life. Afrihost have kept me well informed over the past few weeks and provided quick, efficient service when I needed to make an enquiry. Not only that, they have delayed their price increase and will be upgrading our line speed from 1 April to help us through this challenging time. Now more than ever, it really pays to #SupportLocal
0 replies
88 months ago
Team Vitality Cash Back - 4 months later no cash back, just mediocrity from Discovery
I am still waiting on my Team Vitality 50% Cash Back for a race event (Cape Town Marathon 22km Trail) that took place on 22nd SEPTEMBER 2018! I contacted Vitality in October 2018 and was told that those cash backs are paid quarterly and would be paid with the December statement cycle. This never happened. I followed up 2nd January and received a response stating that my details did not appear on the file received from Cape Town Marathon and requesting proof of participation. I sent screen shots and website link to my result. After all the history of this query I then receive a silly e-mail from vitality requesting the date of the event??? Then a few days later I receive an e-mail to say my points have been allocated for the event! That was already done in 2018 and my query had NOTHING to do with POINTS, it was about the CASH BACK. I called again on 21st January and they submitted yet another cash back query. 9 days later I am still waiting for feedback! Since then yet another issue has appeared. I submitted proof of participation for the Bay to Bay 30km event on 21st January (Ref ********** 007). This is usually allocated within 3-4 days and I am still waiting for those points.
0 replies
88 months ago
Waiting 7 weeks for Discovery Miles
I sent an e-mail to Discovery Card on 13th December 2018 to query an incorrect Discovery Miles allocation (Computicket and Clicks online transactions were allocated as base miles instead of 10x Miles Multiplier). I received a response to say that a Miles reconciliation was requested. After no feedback for weeks I called to follow up and received a statement with no words or explanation. I called a few more times to follow up and every time they tell me somebody is working on it/they are trying to find a Merchant code/the finance department or partner services is doing something but 7 weeks later and still no Miles! I upgraded to Discovery Card Platinum last year and this is the worst service I have ever received! I have been wanting to look at joining Discovery Insure for some time now but I continue to keep my insurance elsewhere due to Discovery's non-existent service.
105 replies
127 months ago
Almost 2 months, still no refund
I requested a refund on 21st September, 2 weeks later...nothing.<br> Followed up on 7th October. Was told the refunds would be processed every Friday over the next 3 week period. A month later...nothing.<br> E-mailed Wineweb on 28 October, 2 weeks later...still no reply.<br> Called them on 3 November. Lee Ann confirmed that it would be authorised and paid on Friday 6th November.<br> Again, now almost a week later...still nothing received.<br> Word of advice...do not do business with these people.
0 replies
127 months ago
Excellent service from Outsurance
I would like to thank Outsurance for handling my claim super efficiently throughout. I was kept informed from start to finish and had direct contact with my personal claims consultant whenever I had any questions. Their processes work exceptionally well and other insurance companies should sit up and take note.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
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2 Star
2 (28.571428571428573%)
1 Star
3 (42.857142857142854%)