Wineweb+no delivery=theft

We ordered wine several months ago from Wineweb and the money was promptly taken (Order number #3600 and #3643 ). However, after many emails and phone calls, the wine has not yet been delivered. Under the National Consumer Law (whom I am emialing next), this means that Wineweb is not compliant. Even worse, taking someone's money without delivering the promised product, is not only theft, it is fraud. We have called, emailed, begged and asked nicely. As the amounts in question are well over a R1000, and 2 orders are involved, I have decided to lay a claim of theft against Wineweb and am writing this complaint out of courtesy, should they wish to actually respond.<br> <br> Kind regards,<br> Marguerite.