Unhappy Missing The Dead Property

Wings of Deliverance Funeral Parlour is misleading people documents like passport.ID of the dead are not delivered with the dead to cut the story short it happens that i had a funeral which they have to send outside the country because the person wasn't a South African to our surprise when we went to their offices we find all the dead documents passport and everything else fast forward i was requested by my family to go and escort the body to malawi when the body arrive in Malawi by air we wasn't given his passport when we try to following up with the person called Mark Phiri who direct work with the parlour we been given the run around i personal spoken to the lady who Mark Phiri said she is incharge at wings parlour called Dineo the lady she too rude i even send her the forms with we receive in Malawi at the airport confirmation that passport wasn't not with the body my question is simply how did the body be put in airplane from OR Tambo to Malawi Kamuzu International Airport without passport how does that everything from day smell bad how Petelosi dead how the body was removed to end with them it's questionable and when question are put to Mark Phiri he has no answer but play hide and seek we're asking more people who has same experience to please come forward as we're taking the parlour and Mark forward so that they can explain even we invite the department of home affairs and South African police to also get involved here and get answers how the body was send outside without passport this should be scary to government if this has happened how many times it has before and is it allowed to fly a person without passport even the dead.