Bad Batch of Leather Couches

I am writting this terrible review on behalf of my pensioner mom. She bought an all leather, all recycling lounge suite in 2014 for R39 999.00 which was brownish in colour with her pension money, something she has longed to do but could never afford the high quality and expensive furniture from the store. Imagine her disappointment when the chairs start losing colour within the first 6 months she bought them. She came to the store and was told the solution was to respray the chairs instead of replacing them. She tried to fight as she wanted Sahds to take back the chairs and replace them with the high quality that has largely been advertised. She lost that fight and they were then resprayed.

A few months later, the colour restarted going off again, she then visited the store again seeking a permanent solution. That is when the store manager admitted that she was sold a bad batch, but they continued to take advantage of the senior citizen by refusing a permanent solution of replacing the chairs with a good batch and offered to respray once more. They even said they would respray as many times as she wants.

A few years later she returned as the respray has lost colour once again, they then told her that if she wants the chairs to be replaced, she must pay the difference as the chairs in that calibre no longer cost the price she paid. Money she no longer had. A solution that she was never offered in the first 6 months of purchase, a solution she might have taken as the difference would not have been high or there wouldn't be any difference then.

Sahds constantly took advantage of my mother's old age and perhaps not fully aware of her consumer rights, something that could have been solved the first 6 months she came to complain has been dragged for so long. There are now rumours going around that Winston Sahds is closing down, now who is going to respray the bad batch chairs once the store has closed down. I have advised her that should she not finally get a permanent solution. I have sent them a aimilar email last week and after discussion with Head Office, the store manager has told us that the suite was bought 11 years ago and the warranty has expired. They are now hiding behing warranty expiration when the fault was reported in the first 6 months of purchase and they admitted that my mother was sold a bad batch. We need assistance to make Winston Sahd offer a permanent solution, they have also recently advise to offer us an upholstery's details and we can fix the couches ourselves. This is unacceptable from a former reputable store selling high value-quality furniture. They continue to take advantage of my old age mom because she has no one to speak or act on her behalf.