NL
Nothemba L
Active since Nov 2014
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Bad Batch of Leather Couches
I am writting this terrible review on behalf of my pensioner mom. She bought an all leather, all recycling lounge suite in 2014 for R39 999.00 which was brownish in colour with her pension money, something she has longed to do but could never afford the high quality and expensive furniture from the store. Imagine her disappointment when the chairs start losing colour within the first 6 months she bought them. She came to the store and was told the solution was to respray the chairs instead of replacing them. She tried to fight as she wanted Sahds to take back the chairs and replace them with the high quality that has largely been advertised. She lost that fight and they were then resprayed. A few months later, the colour restarted going off again, she then visited the store again seeking a permanent solution. That is when the store manager admitted that she was sold a bad batch, but they continued to take advantage of the senior citizen by refusing a permanent solution of replacing the chairs with a good batch and offered to respray once more. They even said they would respray as many times as she wants. A few years later she returned as the respray has lost colour once again, they then told her that if she wants the chairs to be replaced, she must pay the difference as the chairs in that calibre no longer cost the price she paid. Money she no longer had. A solution that she was never offered in the first 6 months of purchase, a solution she might have taken as the difference would not have been high or there wouldn't be any difference then. Sahds constantly took advantage of my mother's old age and perhaps not fully aware of her consumer rights, something that could have been solved the first 6 months she came to complain has been dragged for so long. There are now rumours going around that Winston Sahds is closing down, now who is going to respray the bad batch chairs once the store has closed down. I have advised her that should she not finally get a permanent solution. I have sent them a aimilar email last week and after discussion with Head Office, the store manager has told us that the suite was bought 11 years ago and the warranty has expired. They are now hiding behing warranty expiration when the fault was reported in the first 6 months of purchase and they admitted that my mother was sold a bad batch. We need assistance to make Winston Sahd offer a permanent solution, they have also recently advise to offer us an upholstery's details and we can fix the couches ourselves. This is unacceptable from a former reputable store selling high value-quality furniture. They continue to take advantage of my old age mom because she has no one to speak or act on her behalf.
0 replies
78 months ago
Donating a fridge to Charity instead of returning it to owner.
So my little sister left her bar fridge at South Point Residence at her friends room because she didn't get space to reside at Southpoint last year and didn't have transport to move it, she also noticed that the other Residence she got space at, had a fridge for her use. So this year, she managed to get space at Southpoint and currently stays there, it was then she realised that the friend had quit school and left the residence without paying the bill. The friend's belongings were the confiscated along with my sister's fridge. Now we have tried to contact her and her family and they have promised us to pay so the fridge can be released but its been nearly a year now. When I approached the Southpoint Management with the proof of purchase of the fridge, they tell us to go the friend and ask her to pay or we can pay her Res debt in order to release the fridge or else they will donate it to charity. That fridge was purchased with my mother's monthly pension, she could have bought other vital things with the money but a fridge for my sister is also vital but Southpoint chooses to donate it to Charity than return the fridge to the rightful owner.
0 replies
133 months ago
Investigation Report
Good Day, last Friday an MBD consultant called me saying the investigation verdict has been reached and its been decided that I pay the remainder of the money because I didnt pay all of it. I tried explaining to her that, in 2012 January I paid the 50% I was asked to pay on a promotion that after that 50% the bill would be paid up. She said they have changed their minds. I then told her that is none of my business. I will not paying more money to MBD because in my understanding the whole debt has been paid in 2012. Please furnish me with the official investigation report because I dont believe that MBD can offer a special in payment and once you taken them up on the offer and paid, they can just change their minds. I need the investigation report so I can take it to the Ombudsman. I am tired of MBD.
76 replies
135 months ago
Report back
Good Day<br> MBD Consultants have started calling me again and its the same thing. Once I relay my story they never return from consulting the supervisor which makes me certain that the company is frauding me. I can just assume what the supervisors response is \dont return to her because we want her to keep paying forever". I am not paying another cent toMBD. I havent even received a report back about the so called investigation. If I knew of an ombudsman I would have reported MBD by now. I am unemployed since 2012 Dec but that also falls on deaf ears. I am tired of MBD's harrassment and fraud<br> """
76 replies
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