Poor Service and Delivery Experience - Winston Sahd Pretoria (Corner Schoeman and Prinsloo)

Dear Winston Sahd Customer Service Team (Paula@winstonsahd.co.za or Pretoria Branch Manager),

I am writing to provide feedback on my recent order from your Pretoria store at the corner of Schoeman and Prinsloo streets (also noted as Cnr. Francis Baard & Prinsloo St). Unfortunately, the service delivery was extremely disappointing, marked by significant delays and inadequate communication.​

Despite my expectations for timely fulfillment from a luxury furniture retailer like Winston Sahd, the back-and-forth exchanges regarding delivery timelines left me frustrated and without my items on the promised date. Your team failed to proactively update me or ensure customer satisfaction, which is especially concerning given claims of excellent in-store service at the Pretoria location.​

I cannot recommend your services to others based on this experience and urge you to improve delivery reliability and communication protocols. Please advise on next steps for my order, including a full refund or expedited resolution.

Regards Unhappy Client