FK
Felicity K
Active since Feb 2021
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Deceptive Sales Practices and Harassment by Virgin Active Hennopspark – Demand for Immediate Resolution
To Virgin Active Hennopspark in Centurion, Pretoria South Africa I am writing to formally complain about the *****ulent sales tactics and ongoing harassment by Virgin Active Gym Hennopspark staff, which forced us into a membership contract under false pretenses in November 2025. We signed up explicitly based on verbal promises from salesperson Tshepo, with the line manager/supervisor present, regarding the exact monthly amounts we would pay. Knowing full well that Virgin Active sales reps often promise what they cannot deliver, we recorded the entire meeting as irrefutable evidence to protect ourselves—evidence we are fully prepared to share with regulators, consumer protection authorities, and HelloPeter if this is not resolved immediately. Despite this crystal-clear agreement, we have been subjected to non-stop harassment claiming we owe money we never agreed to pay. We have honored our end by paying the December 2025 and January 2026 monthly membership fees in full, yet we are treated like clueless debtors who "don't understand" what we signed. This is outright deception and bullying—your staff is gaslighting us while ignoring the recorded commitments they made in our presence. We demand the following right now: Immediate cessation of all harassment and debt collection attempts. Waiver of any disputed amounts, honoring the exact terms recorded in our meeting. Written confirmation within 48 hours that our account is in good standing per the agreed terms. A formal apology from Tshepo and the line manager/supervisor for their misconduct. Failure to comply will result in us escalating this to the National Consumer Commission and the Credit Ombud. Regards Unhappy Client
0 replies
4 months ago
Confirmation of Receipt of Order and Appreciation for Service
Dear Winston Sahd Pretoria Team, I would like to confirm that I have received my order from your Pretoria Central store in full and in good condition. All the items that I purchased have been delivered as per my invoice, and I have checked each product carefully. I am pleased to report that the quality and appearance of the products meet my expectations, and everything was received without any visible damage or defects. The items fit well within my space and reflect the standard that I associate with the Winston Sahd brand. Thank you for finalising this order and ensuring that the goods were ultimately delivered successfully. I appreciate the assistance provided and am satisfied with the outcome of this
0 replies
4 months ago
Poor Service and Delivery Experience - Winston Sahd Pretoria (Corner Schoeman and Prinsloo)
Dear Winston Sahd Customer Service Team (Paula@winstonsahd.co.za or Pretoria Branch Manager), I am writing to provide feedback on my recent order from your Pretoria store at the corner of Schoeman and Prinsloo streets (also noted as Cnr. Francis Baard & Prinsloo St). Unfortunately, the service delivery was extremely disappointing, marked by significant delays and inadequate communication. Despite my expectations for timely fulfillment from a luxury furniture retailer like Winston Sahd, the back-and-forth exchanges regarding delivery timelines left me frustrated and without my items on the promised date. Your team failed to proactively update me or ensure customer satisfaction, which is especially concerning given claims of excellent in-store service at the Pretoria location. I cannot recommend your services to others based on this experience and urge you to improve delivery reliability and communication protocols. Please advise on next steps for my order, including a full refund or expedited resolution. Regards Unhappy Client
0 replies
5 months ago
Discrepancy in Account Transactions for San Martihno Hotel Stay
I am writing to bring to your attention a discrepancy I have noticed in my account regarding transactions related to my recent stay at the San Martihno Hotel from 28–31 October 2025. Upon reviewing my statements, I observed what appears to be a duplicate debit of R6,864.58 on 31 October 2025, followed by another debit of R271.20 on 01 November 2025. Furthermore, I do not understand the two deductions made today amounting to R6,921.73 and R272.94. Could you kindly provide clarification on these transactions and assist in resolving these concerns?
0 replies
5 months ago
Urgent: Unauthorized Transactions Causing Negative Balance on My Account
Dear Capitec Bank, I am writing to formally raise a serious concern regarding *****ulent activity on my savings account. Before these unauthorized transactions, I had only R4 in my account. Yet, two suspicious transactions have created an overdraft of -R7,180.64 even though I never activated any overdraft facility. To add insult to injury, two further unexplained deductions totaling R6,921.73 and R272.94 were withdrawn from my account yesterday without any notification or valid explanation. This has caused my account to go into a negative balance, which is absolutely unacceptable. This situation exposes a glaring failure in your security systems and an alarming lack of transparency. I expect urgent action on this matter to prevent further losses.
0 replies
8 months ago
Deeply Frustrated with Extremely Poor Service
Dear Standard Bank Insurance I am writing this with great disappointment and frustration regarding the handling of my claim submitted on 30 June 2025 for leaking pipes connected to the geyser inside my bathroom wall. Nearly two months later, this claim remains unresolved, and the service I have received has been shockingly poor. I find myself having to constantly chase after updates and follow up on the progress, something I never expected from a company I trusted. Instead of feeling supported, I am left to carry the burden of communication between the suppliers — SIZWESAMASWAZI TRADING (PTY) LTD GP HO and STARPLEX MAINTENANCE (PTY) LTD GP HO — who seem unable or unwilling to coordinate effectively. Meanwhile, the damage to my home continues to worsen. The wall has deteriorated so badly that inserts and dust are now coming inside from outside, making living conditions uncomfortable and unsafe. This situation is extremely distressing and unacceptable. I urge Standard Bank Home Insurance to urgently take control and finalize this claim without further delay. I need reassurance that my home and wellbeing are being taken seriously, not left to deteriorate while I do the work of pushing this claim forward myself. Thank you for your urgent attention to this matter. I look forward to immediate action and a proper resolution.
1 reply
8 months ago
Deeply Frustrated with Extremely Poor Service
Dear Standard Bank Homeloan Insurance I am writing this with great disappointment and frustration regarding the handling of my claim submitted on 30 June 2025 for leaking pipes connected to the geyser inside my bathroom wall. Nearly two months later, this claim remains unresolved, and the service I have received has been shockingly poor. I find myself having to constantly chase after updates and follow up on the progress, something I never expected from a company I trusted. Instead of feeling supported, I am left to carry the burden of communication between the suppliers — SIZWESAMASWAZI TRADING (PTY) LTD GP HO and STARPLEX MAINTENANCE (PTY) LTD GP HO — who seem unable or unwilling to coordinate effectively. Meanwhile, the damage to my home continues to worsen. The wall has deteriorated so badly that inserts and dust are now coming inside from outside, making living conditions uncomfortable and unsafe. This situation is extremely distressing and unacceptable. I urge Standard Bank Home Insurance to urgently take control and finalize this claim without further delay. I need reassurance that my home and wellbeing are being taken seriously, not left to deteriorate while I do the work of pushing this claim forward myself. Thank you for your urgent attention to this matter. I look forward to immediate action and a proper resolution.
0 replies
8 months ago
Deeply Frustrated with Extremely Poor Service
To Whom It May Concern, I am writing this with great disappointment and frustration regarding the handling of my claim submitted on 30 June 2025 for leaking pipes connected to the geyser inside my bathroom wall. Nearly two months later, this claim remains unresolved, and the service I have received has been shockingly poor. I find myself having to constantly chase after updates and follow up on the progress, something I never expected from a company I trusted. Instead of feeling supported, I am left to carry the burden of communication between the suppliers — SIZWESAMASWAZI TRADING (PTY) LTD GP HO and STARPLEX MAINTENANCE (PTY) LTD GP HO — who seem unable or unwilling to coordinate effectively. Meanwhile, the damage to my home continues to worsen. The wall has deteriorated so badly that inserts and dust are now coming inside from outside, making living conditions uncomfortable and unsafe. This situation is extremely distressing and unacceptable. I urge Standard Bank Home Insurance to urgently take control and finalize this claim, number HLB/2025/403933, without further delay. I need reassurance that my home and wellbeing are being taken seriously, not left to deteriorate while I do the work of pushing this claim forward myself. Thank you for your urgent attention to this matter. I look forward to immediate action and a proper resolution.
0 replies
9 months ago
Urgent Resolution Required for Over-Debit Error on Standard Bank Funeral Cover
Dear Standard Bank Funeral Cover Team, I am deeply frustrated and disappointed with the way my case has been handled. For the past three months (March to May 2025), I have been over-debited due to an error on your side. Despite having sent my bank statements and all the required documentation to support my case, this issue remains unresolved, and I have received no meaningful update or response. This prolonged delay and lack of communication during this stressful time is unacceptable. It makes me feel ignored and disrespected as a valued customer. The financial strain caused by being overcharged for months is significant, and I expected a much higher level of care and urgency from Standard Bank. I am urging you to investigate and rectify this error immediately. I am seriously considering canceling my funeral cover should this matter not be resolved promptly, as it currently provides no security or peace of mind. Please treat this with the urgency it deserves and communicate clearly on how you intend to fix this.
106 replies
28 months ago
MiWay provides excel...
MiWay provides excellent customer service, demonstrating responsiveness, knowledge, and a proactive approach in addressing inquiries and concerns
129 replies
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5 Star
2 (18.181818181818183%)
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0 (0%)
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2 Star
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1 Star
9 (81.81818181818181%)